More than a hotel - The Anndore House, part of JDV by Hyatt, is a creative hub in the heart of downtown Toronto. Located near Yonge & Bloor, we combine boutique style, distinct character, and a vibrant local spirit across our 115 guest rooms, Constantine restaurant + Scarlet Door Cafe, and lively social spaces. We don't do cookie-cutter hospitality; we craft unforgettable, authentic experiences for curious travellers and locals alike.

If you thrive in a stylish, energetic environment where individuality is celebrated and great service feels effortless, you'll fit right in at #OurHouse. We hire genuine, collaborative, and creative people who bring their true selves to work. Around here, hospitality is all about connection - supporting one another on the floor, bringing fresh ideas to the table, and taking pride in creating memorable moments for our guests.

In return, we offer an environment where your voice is heard, your growth is supported, and your unique personality is your biggest asset. Whether you're looking to build a long-term career in lifestyle hospitality or simply want to work with an amazing team, you'll find clear opportunities to grow and a workplace that genuinely feels like home. We're looking for a Rooms Division Supervisor who is ready to who is ready to roll up their sleeves, lead with heart, and help us build something exceptional Annual Scholarship Opportunities (for you and your children) Team Building Events Hotel Stay Discounts The Rooms Division Supervisor, in collaboration with the Front Office Manager and the Director of Housekeeping, is not only responsible for the inspection of the rooms and ensuring they are up to the property's standard of quality.

They also ensure smooth processes and high compliance in terms of guest relations, housekeeping, and reservation standards by overseeing the operations of both departments to ensure an overall perfect guest experience.

The Rooms Division

Supervisor is primarily responsible for: Leading and supporting the Housekeeping and Front Office teams in delivering efficient,



high-quality daily operation Supervising each shift and ensuring team members consistently follow hotel policies, service standards, and operating procedures Maintaining exceptional cleanliness, presentation, and care throughout guest rooms, public areas, and Housekeeping spaces Inspecting guest rooms, common areas, storage rooms, and utility spaces to ensure cleanliness, safety, organization, and proper inventory control Training, coaching, and motivating team members while providing direction and resolving operational concerns Creating memorable guest experiences by delivering warm, attentive service and ensuring the team responds promptly to guest needs Responding to guest inquiries, requests, and concerns in person and by telephone with professionalism and care Resolving guest concerns quickly and effectively to maintain high levels of satisfaction and service quality Supporting Front Desk operations, including reservations, incoming and outgoing calls, wake-up calls, guest requests, and other in-house services Managing Front Desk cash transactions and maintaining responsibility for assigned funds in accordance with hotel policies Maintaining accurate and up-to-date Front Office and hotel logbooks and ensuring outstanding items are actioned Monitoring the proper use and care of Housekeeping supplies and equipment and coordinating repair requirements with the Maintenance team Building strong working relationships and collaborating with Housekeeping, Reservations, Maintenance, and other hotel departments Contributing ideas and recommendations during departmental meetings, hotel committees, and special projects Supporting departmental purchasing and processing invoices in accordance with approved procedures and budget requirements Inspiring a positive,



collaborative team environment focused on operational excellence and outstanding hospitality In addition to the core job responsibilities, the Rooms Division Supervisor will illustrate the ability and passion to: Live the corporate culture, personifying it in daily interactions with both guests and team members Practical experience managing Front Desk and Housekeeping departments highly recommended. Monitor the cleanliness of the public areas and great attention to detail. A minimum of 2 years hotel experience and one year in a significant managerial role, previous housekeeping experience an asset.

Diploma, degree, or master's in hospitality – food & beverage, or hospitality management school. Strong computer skills with advanced knowledge of Microsoft Office and Outlook. Availability to work evenings and weekends.

If you're ready to work somewhere that values performance as much as professionalism, and believes hospitality should feel like an event, The Anndore House is your perfect match. We want you to help us build something exceptional! This posting is for an existing vacancy.

Silver Hotel

Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.and ranges from internationally branded full and select service hotels to independent and boutique hotels. Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition. Help us build something exceptional!

The Silver Hotel

Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel

Group is an equal chance employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.

📌 Room Division Supervisor | Full-time | Anndore House (Toronto)
🏢 Silver Hotel Group
📍 Toronto