Senior Administrative Assistant, Office of the CEO

About the Canadian Bankers Association:

The Canadian Bankers Association is the voice of more than 60 domestic and foreign banks that help drive Canada’s economic growth and prosperity. The CBA advocates for public policies that contribute to a sound, thriving banking system to ensure Canadians can succeed in their financial goals. cba.ca/about-us/careers-at-cba

Title: Senior Administrative Assistant

Division: Office of the CEO

Location: Toronto

Reports to: Chief of Staff

Overview:

The Senior Administrative Assistant provides proactive, high-level administrative and operational support to the Chief of Staff and plays a key role in the effective operation of the Office of the CEO. The role supports the management of the CEO’s complex calendar, meetings, travel, correspondence, briefing materials, incoming requests, expenses, records, and administrative follow-up, ensuring priorities are well organized and commitments are carried through. Working closely with the Chief of Staff and administrative colleagues, the Senior Administrative Assistant anticipates needs, exercises discretion and sound judgment, manages competing priorities, and builds trusted relationships with executives, member banks, government and industry stakeholders, and colleagues across the organization.

Key Responsibilities:

- Support the Chief of Staff with:
- Managing the CEO’s complex and frequently changing calendar and ensure the schedule reflects organizational priorities
- Coordinating meetings for the CEO, including scheduling, invitations, agendas, meeting rooms, technology, catering, briefing materials, attendance details
- Ensuring priorities are organized, deadlines are met, and commitments are followed through
- Coordinating the CEO’s domestic and international travel, including itineraries, transportation, accommodation, meeting logistics, travel documentation
- Preparing, editing, formatting, and proofreading correspondences, presentations, reports, briefing packages, agendas,



meeting notes, and other executive materials for the CEO
- Managing incoming requests, calls, correspondence, and invitations for the CEO’s office, identifying priorities, responding or redirecting appropriately
- Processing the CEO’s invoices, expense reports, memberships, registrations, and assist with tracking the Office of the CEO budget
- Maintaining accurate, confidential, and well-organized electronic records, contact lists, templates, distribution lists, and shared files in accordance with organizational practices
- Collaborate with administrative colleagues to coordinate coverage, share information, maintain consistent practices, and support efficient service across the organization
- Undertake special projects and provide additional administrative support during peak periods, absences, or emerging priorities, as required

Key Qualifications, Abilities, and Skills

- Post-secondary education in business administration, office administration, or a related discipline, or an equivalent combination of education and experience
- Minimum of five years of progressively responsible administrative experience, including substantial experience directly supporting a senior executive
- Demonstrated ability to manage complex calendars, executive travel, senior-level meetings, events, and competing priorities with accuracy and initiative
- Exceptional judgment, discretion, diplomacy, and respect for confidentiality when handling sensitive executive and organizational matters
- Excellent written and verbal communication skills, with strong proofreading, editing, formatting, and attention to detail
- Highly organized, proactive, resourceful, and dependable, with the ability to anticipate needs and work independently in a fast-paced workplace
- Advanced proficiency in Microsoft Outlook, Word, PowerPoint, Excel, Teams, SharePoint, and virtual meeting platforms; comfortable with learning and using new digital tools such as Microsoft Copilot
- Ability to work occasional extended hours when required to support executive priorities and events
- Knowledge of French is an asset

📌 Senior Administrative Assistant, Office of the CEO (Toronto)
🏢 Canadian Bankers Association
📍 Toronto