Location: Toronto, ON or Montreal, QC (Hybrid, in-office requirements to be confirmed)

Language: Excellent written and verbal English communication skills, including executive-level presentations

Duration: Initial 6-month contract, with strong potential for extension (6–18 months total)

Start Date: ASAP

About the Chance

Are you an experienced Program Manager who thrives on leading complex technology transformations and influencing senior leadership? We're seeking a strategic, results-driven Senior Program Manager to lead a high-visibility AI Operations (AIOps) initiative within a large enterprise organization in the healthcare technology sector.

This executive-facing opportunity focuses on enhancing ServiceNow IT Operations Management (ITOM) capabilities through AI and automation. You'll bring structure to a fast-moving program, align cross-functional teams, and drive organizational readiness and adoption. Success requires exceptional program leadership, executive communication, and the ability to deliver results in a complex, matrixed environment.

What's In It for You

- Lead a high-priority, enterprise-wide AI transformation initiative with significant executive visibility.
- Work alongside technology, operational excellence, governance, and development leaders.
- Influence how AI-enabled capabilities are introduced, adopted, and scaled across the organization.
- Enjoy the potential for a longer-term engagement within a collaborative, innovation-focused environment.

Your Responsibilities

- You’ll own end-to-end program delivery across multiple workstreams, establishing governance,



roadmaps, milestones, and executive reporting.
- You’ll engage senior executives, communicate progress, escalation risks, and influence decisions across a complex stakeholder landscape.
- You’ll lead organizational change management, including communications, training, business readiness, and adoption.
- You’ll coordinate ServiceNow ITOM enhancements, AI integrations, testing, and operational readiness with technical teams.
- You’ll align cross-functional stakeholders and delivery teams without direct reporting authority.
- You’ll apply watermark and Agile methodologies to maintain delivery momentum while navigating evolving priorities.

Skills and Qualifications

- 10+ years of progressive project and program management experience, including ownership of large-scale, multi-workstream enterprise technology implementations.
- Exceptional executive communication, presentation, stakeholder management, and strategic leadership capabilities.
- Proven experience leading enterprise platform implementations involving ServiceNow, SAP, Workday, or comparable technologies.
- Strong organizational change management experience, including communications, training, readiness, and adoption.
- Experience with ServiceNow ITOM/ITSM implementations is highly preferred; familiarity with Now Assist is an asset.
- Exposure to AIOps, enterprise AI, Salesforce Agentforce, or AI-enabled automation platforms is preferred.
- Strong waterfall and Agile delivery experience; Protected or Disciplined Agile knowledge is advantageous.

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