Managing both Banquets and Restaurant teams Job Category: Food and Beverage & Culinary Schedule: Full Time Located Remotely?

Position Type: Management Bonus Eligible: Supervises daily Food and Beverage (F&B;) shift operation and ensures compliance with all F&B; policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area. ~2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.

Managing

Day-to-Day Operations Assists in the ordering of F&B; supplies, cleaning supplies and uniforms. Supervises daily Food and Beverage (F&B;) shift operation and ensures compliance with all F&B; policies, standards and procedures. Supports and supervises an effective monthly self inspection program.

Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. Verifies that all team members/supervisors understand the brand specific philosophy. Maintains the operating budget, and verifies that standards and legal obligations are followed.

Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.



Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations, verifies that thquality, standards and meeting the expectations of the customers on a daily basis. Responds in a timely manner to customer service department request. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Administers the performance appraisal process for direct report managers. Conducts hourly employee performance appraisals according to Standard Operating Procedures. Communicates performance expectations in accordance with job descriptions for each position.

Verifies thatemployees are treated fairly and equitably. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Manages beverage purchasing and control procedures and ensures staff is trained accordingly. Observes service behaviors of employees and provides feedback to individuals and or managers.





Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Performs hourly job function if necessary.

Comprehends budgets, operating statements and payroll progress report. Performs other duties, as assigned, to meet business needs.

At Marriott

International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Delta Hotels Victoria Ocean Pointe

Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call (phone hidden) or email [email protected] note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta

Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.

At Delta

Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most key. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.

📌 Senior Beverage Operations Manager (Victoria)
🏢 Delta Hotels and Resorts®
📍 Victoria