Job Title: Senior Business Analyst – IT Digital Transformation

- Gather, analyze, and document business, system, and data requirements for IT solutions and digital transformation initiatives.

- Analyze business workflows and create

Visio diagrams, swimlane diagrams, process flows, and Figma prototypes

.

- Develop user stories, use cases, acceptance criteria, and functional/technical specifications for development teams.

- Lead requirements workshops, JAD sessions, and stakeholder interviews

, liaising with business users, IT teams, and external vendors.

- Perform database analysis and SQL to support data analysis, requirements validation, and solution assessment.

- Manage and groom product backlogs using

Azure DevOps, JIRA, and Confluence

, supporting Agile (Scrum/Kanban) and Waterfall methodologies.





- Drive systems re-engineering, workflow optimization, process improvement, and automation initiatives.

- Coordinate
QA testing and User Acceptance Testing (UAT)

, brief requirements to development teams, and collaborate throughout the software development lifecycle.

- Experience with
CRM, ERP, or cloud-based solutions is an asset; exposure to

Microsoft Dynamics CRM, MuleSoft, and Java/React-based applications is beneficial.

- Prior Public Sector or government experience is preferred, with knowledge of governance frameworks, regulatory compliance, and public service delivery.

📌 Senior Business Analyst – IT Digital Transformation (Toronto)
🏢 ThoughtStorm
📍 Toronto