Senior Enterprise Content Management (ECM) Functional Analyst Custom Software Engineering Team Lead/Consultant | Mid-Level | Full time ARE YOU READY to step up and take your technology expertise to the next level?

Cloud

First - Software Development is a high-performing team to join! We focus on helping clients modernize and optimize their technology ecosystems through application development, enterprise platforms, cloud transformation, digital innovation, agile delivery, and intelligent automation. We help our clients solve complex business challenges by delivering scalable, secure, and innovative technology solutions that create measurable business value.

As part of our team, you'll work alongside business and technology leaders to transform enterprise content management capabilities, improve information governance, and enable more efficient digital business processes. You are an Senior Enterprise Content Management (ECM) Functional Analyst with strong experience analyzing business requirements, assessing enterprise application impacts, and translating business needs into functional solutions across content management platforms. You thrive in complex environments where multiple business domains, applications, and technology teams intersect.

You have a deep understanding of document lifecycle management, workflow automation, records management, content governance, and enterprise integrations. You are highly analytical and detail-oriented, with the ability to assess how business initiatives impact enterprise content repositories, document generation platforms, customer communications, metadata structures, workflows, retention policies, security models, and downstream integrations. You excel at facilitating discussions between business and technical stakeholders, identifying dependencies and risks, and translating business objectives into clear functional requirements, user stories, and acceptance criteria.

You will act as a key liaison between business stakeholders and technology teams, responsible for evaluating incoming business initiatives and determining their impact across Enterprise Content Management platforms and services. Assess business initiatives, project requests, and application changes to determine impacts across enterprise content management assets and services. Analyze business requirements, process flows, and solution designs to identify required changes across ECM platforms, integrations, workflows, and repositories.

Perform impact assessments related to document generation, content storage and retrieval, metadata structures, document classification, search capabilities, customer communications, and electronic signature solutions. Evaluate impacts to workflow and case management processes, retention and records management policies, governance frameworks, security controls, and compliance requirements. Define and document functional requirements needed to support business capabilities within the ECM ecosystem.

Translate business requirements into ECM-specific functional specifications, user stories, acceptance criteria, and delivery backlogs.



Collaborate closely with Product Owners, Business Stakeholders, Solution Architects, Developers, QA teams, and application teams to validate requirements and solution approaches. Identify implementation risks, technical dependencies, and integration considerations across enterprise systems.

Support testing, validation, and implementation activities to ensure solutions meet business and operational requirements. Ensure proposed solutions align with enterprise architecture standards, governance policies, compliance requirements, and information management best practices. Contribute to continuous improvement initiatives that enhance content management processes, platform capabilities, and operational efficiency.

Bachelor's degree or college diploma in a related field. Minimum 5 years of experience as a Functional Analyst, Business Analyst, ECM Analyst, or a similar role.

Experience working with Enterprise Content Management platforms such as FileNet, CMOD, OpenText, SharePoint, Documentum, or comparable solutions. Strong experience conducting business analysis, requirements gathering, impact assessments, and solution validation activities.

Experience translating business requirements into functional specifications, user stories, acceptance criteria, and delivery artifacts. Understanding of document management, records management, workflow automation, customer communications, and content lifecycle management.

Experience working with metadata structures, document classification, content retrieval, search capabilities, and information governance frameworks. Familiarity with enterprise integration patterns and the interaction between business applications and content management platforms.

Experience working within Agile, Waterfall, or hybrid project delivery environments. Excellent verbal and written communication skills with the ability to engage technical and non-technical stakeholders. Proven ability to manage multiple priorities and work effectively across cross-functional teams.

This role requires a minimum of 2 days per week in the office. English is required for this position as this role will be aligned to multi-national teams where English is the common language across our North America Market. Due to the significant high volume of interactions with these English-speaking multi-national teams, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Bonus Points If You Have

Experience with IBM FileNet, CMOD, Exstream, DocuSign, or similar enterprise content platforms.

Experience supporting enterprise customer communications management solutions. Knowledge of records management,



information governance, retention policies, and privacy regulations. Familiarity with workflow and case management platforms. Knowledge of enterprise architecture principles and systems dependency analysis.

Experience facilitating stakeholder workshops and driving business alignment across large organizations. Professional certifications in Business Analysis, Agile, ECM platforms, or related disciplines. Work on meaningful enterprise transformation initiatives that impact how organizations manage critical business content and information.

Collaborate with industry-leading business and technology professionals. Gain exposure to enterprise-scale content management, digital workflow, and information governance solutions. Grow your career while helping clients solve complex business and technology challenges.

Join a team where your expertise, ideas, and contributions have a direct impact on business outcomes.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, As required by local law, Accenture provides a reasonable range of compensation, based on full time Role Location Hourly Salary Range If you require accommodation during the recruitment, assessment or selection process for a disability or other protected ground under applicable human rights legislation, please notify your recruiter or contact us toll free at 1 (877) 889-9009. All employment decisions shall be made without discrimination based on any characteristic protected by applicable federal, provincial or territorial human rights legislation, including age, race, creed, color, ethnic origin, religion, sex, place of origin, ancestry, disability status, sexual orientation, gender identity or expression, genetic information, marital status, family status, citizenship, record of offences (where applicable) or any other protected ground. Accenture is committed to supporting current and former members of the Canadian Armed Forces and other veterans.

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Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences.

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📌 Senior Enterprise Content Management (ECM) Functional Analyst (Montreal)
🏢 Accenture
📍 Montreal