DXC is looking for a Senior Major Incident Analyst to lead critical issues and enhance processes in Quebec. This onsite role drives urgent service restoration and communications during major incidents. As a vital member of the Global Command Center team, you will be instrumental in managing and resolving P1 incidents affecting business operations.

Your expertise in ITIL processes and familiarity with various infrastructure technologies will pave the way for effective resolutions, continuous improvements, and essential documentation updates. This role requires robust communication skills and the ability to work under pressure to ensure timely resolutions. Key Responsibilities:

- Acknowledge escalated incident tickets promptly
- Gather information from users reporting issues




- Classify major incidents with business support teams
- Initiate major incident bridge calls effectively
- Document actions and timelines in ITSM systems Requirements:
- Five years of relevant experience in major incident management
- Strong knowledge of ITIL processes and ITSM tools
- Ability to work under pressure and meet deadlines
- Excellent communication and organizational skills
- Understanding of complex infrastructure technologies Leverage your problem-solving skills to drive service restoration and enhance incident processes at DXC in Quebec.

📌 Senior Major Incident Analyst Quebec (Montreal)
🏢 DXC Technology
📍 Montreal