Who you are

- The ideal candidate will have experience in product management, payments, financial services, analytics, or a related field, with demonstrated experience analyzing transaction-level, customer, and usage data to inform product strategy
- The candidate should possess strong analytical and problem-solving skills, intellectual curiosity, and the ability to translate complex data into actionable product insights

- Experience analyzing transaction-level, customer, or usage data to identify trends, anomalies, growth opportunities, and product improvement areas

- Proficiency with SQL, advanced Excel, and dashboarding or visualization tools such as Power BI, Tableau, or similar platforms

- Ability to define product KPIs, build performance reporting, and communicate insights that inform product decisions and stakeholder discussions

- Familiarity with statistical analysis or data science techniques, including trend analysis, segmentation, hypothesis testing, and data-driven decision making

- Product management mindset with the ability to connect customer needs, product capabilities, usage trends, and business outcomes

- Excellent written, verbal, and presentation skills, with the ability to translate complex data and product topics for business and technical audiences

- Knowledge of transaction processing, card-not-present payments, authorization flows, or network products is a plus

What the job involves

- The Senior Specialist will support Account Status Inquiry (ASI) as a data-driven product manager focused on understanding customer usage, evaluating product performance, and translating insights into product actions

- This role will analyze ASI adoption across regions, customers, segments,



and use cases to identify growth opportunities, product improvements, and customer value drivers
- The specialist will partner with regional, sales, engineering, and customer success teams to strengthen ASI reporting, support adoption, develop product documentation, and contribute to data-backed business cases for future enhancements

- This role will help improve visibility into ASI utilization, identify underpenetrated customer and regional opportunities, and support roadmap decisions that drive adoption, customer value, and product growth

- Develop robust product knowledge of Account Status Inquiry and the broader Attribute & Insights suite of products, including customer use cases, product rules, transaction flows, and value drivers

- Analyze ASI usage, transaction trends, customer behavior, regional performance, and segment-level adoption to identify growth opportunities, product improvement areas, and customer value drivers

- Build and maintain KPI reporting and performance summaries that clearly communicate ASI usage, adoption, revenue opportunities, customer impact, and product performance trends

- Translate data insights into product requirements, enhancement recommendations, business cases, best-practice use cases, and customer-facing value narratives

- Support customer, regional, partner, and internal product/sales inquiries by using product knowledge and data analysis to diagnose trends, answer questions, and recommend next steps

- Collaborate with cross-functional teams to support successful product launches, enhancement delivery, reporting improvements, and operational readiness

- Create and maintain product documentation, best practices, sales materials, operational processes, and customer enablement content

📌 Senior Product Management Specialist (Toronto)
🏢 Mastercard
📍 Toronto