We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more.

Royal

Distributing is seeking an experienced Senior IT Administrator to take ownership of all hardware-related IT operations across the organization. This is a hands-on leadership role responsible for maintaining and improving our IT hardware and infrastructure while mentoring and developing a mid-level IT technician on the team. Own all hardware-related IT operations, including desktops, laptops, servers, networking equipment, peripherals, and mobile devices Manage hardware procurement, deployment, lifecycle, inventory, and asset tracking Oversee installation, configuration, maintenance, and troubleshooting of all IT hardware Plan and execute hardware upgrades, replacements, and capacity planning Cloud, Systems & Networking Administer and maintain Microsoft Azure and Microsoft 365 environments Manage networking infrastructure, including VLANs, VPNs, and routing Oversee endpoint management using RMM (Remote Monitoring & Management) and MDM (Mobile Device Management) tools Design, maintain, and test backup and disaster recovery solutions to ensure business continuity Service Management & Support Manage and prioritize work through IT ticketing systems, ensuring timely resolution and clear communication with end users Track, document, and report on incidents and service requests to maintain service quality and identify recurring issues Serve as an escalation point for complex hardware, network, and system issues Apply ITIL-based best practices to support consistent,



efficient IT service delivery Directly manage and mentor a mid-level IT technician Provide guidance, training, and support to help the technician develop their technical and professional skills Set clear goals, provide regular feedback, and support career development Maintain documentation of configurations, procedures, and standards Ensure IT operations align with organizational needs and best practices 5+ years of experience in IT administration with a strong hardware and infrastructure focus ~ Hands-on experience with Microsoft Azure and Microsoft 365 administration ~ Strong networking knowledge, including VLANs, VPNs, and routing ~ Experience working with IT ticketing systems to manage and prioritize workload ~ Working knowledge of ITIL principles and service management best practices (ITIL certification an asset) ~ Prior experience mentoring, training, or supervising ~ Robust troubleshooting and problem-solving skills across hardware, networks, and systems ~ Microsoft Azure, Microsoft 365, CompTIA Network+, ITIL, or equivalent) are an asset ~ Post-secondary education in IT, Computer Science, or a related field preferred This is a full-time position scheduled from Monday to Friday.

This position is hybrid out of our head office in Guelph, Ontario.

Royal

Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act.

Royal

Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process.

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