SERVICE ADVISOR THE NORTHERN STANDARD | RETAIN. INVEST. DELIVER. EFFICIENCY.

At 4G Motorsports, we believe exceptional service starts with exceptional people. We are looking for a motivated, organized, customer-focused Service Advisor who understands that a great service experience is about more than repairing a machine — it is about building trust, communicating clearly, and keeping customers coming back.

If you thrive in a fast-paced environment, take ownership of your work, and have a passion for powersports, we want to hear from you.

THE ROLE The Service Advisor is the primary point of contact between our customers and the service department. This role is responsible for coordinating service requests, maintaining accurate repair orders, communicating with customers and technicians, and ensuring every machine moves through the service process efficiently and professionally.

CUSTOMER EXPERIENCE & COMMUNICATION

· Welcome customers professionally and determine their service needs.

· Open and maintain accurate repair orders with clear customer concerns and requested work.

· Provide timely updates on repair progress, parts delays, estimates, and completion timelines.

· Obtain customer authorization before proceeding with additional work.

· Explain service recommendations, repairs, and costs clearly and honestly.

· Handle customer concerns professionally and escalate unresolved issues to management.

· Build lasting relationships that encourage repeat business and customer loyalty.

SERVICE DEPARTMENT COORDINATION

· Coordinate service work with technicians and management to support an organized workflow.

· Ensure all incoming machines are properly identified, including VIN or serial number verification.

· Take and maintain required check-in photographs to document the condition of each machine.

· Ensure machines, keys, and repair orders are properly tagged and accounted for.

· Confirm OEM part numbers and pricing before providing parts estimates.

· Follow up on outstanding parts, approvals, and repairs throughout the service process.





· Review unfinished repair orders from the previous business day and establish the next action for each.

· Escalate aging repair orders, delays, and unresolved issues promptly.

· Keep customer files, repair orders, notes, and promised completion dates accurate and up to date.

ACCOUNTABILITY & EFFICIENCY

· Maintain clear ownership of every assigned repair order.

· Ensure customer follow-ups occur consistently, including morning and afternoon progress checks where applicable.

· Document customer conversations, approvals, commitments, and next steps.

· Communicate proactively rather than waiting for customers to call for updates.

· Work collaboratively with parts, service technicians, sales, and management.

· Maintain a clean, professional, organized service-advisor workspace.

· Follow dealership procedures, safety expectations, and manufacturer guidelines.

· Protect dealership assets and customer property through accurate documentation and communication.

THE NORTHERN STANDARD — RIDE

· R — RETAIN: Build relationships that bring customers back. Every customer interaction is an opportunity to earn trust, deliver a positive experience, and create long-term loyalty.

· I — INVEST: Invest in our people, our customers, and a healthy business. Take pride in your work, continue learning, and contribute to the success of the entire team.

· D — DELIVER: Treat every customer like family. Communicate honestly, follow through on commitments, and deliver a professional service experience from check-in to pickup.

· E — EFFICIENCY: Respect time, stay organized, and get it done. Keep repair orders moving, address outstanding issues promptly, and take responsibility for the next step.

QUALIFICATIONS & EXPERIENCE

· Previous customer service, service advising,



or service coordination experience is an asset.

· Powersports, automotive, mechanical, or dealership experience is an asset.

· Familiarity with ATVs, side-by-sides, snowmobiles, motorcycles, boats, or other recreational equipment is an advantage.

· Strong verbal and written communication skills.

· Excellent organizational skills and attention to detail.

· Ability to prioritize competing demands in a fast-paced environment.

· Comfortable using computers, service-management systems, and digital documentation tools.

· Professional, dependable, and accountable, with a robust customer-first attitude.

· Willingness to learn manufacturer processes, dealership procedures, and service department systems.

· Valid drivers license

· Must provide background check as well as drivers abstract

WHAT WE OFFER

· Competitive, negotiable wages based on experience.

· An opportunity to grow within an established powersports dealership.

· A team environment built around accountability, professionalism, and continuous improvement.

· The opportunity to work with recreational products and customers who share a passion for powersports.

· Clear expectations, structured processes, and a commitment to doing things the right way.

WHO YOU ARE

You are organized, approachable, and proactive. You do not wait for problems to become bigger — you communicate, document, follow up, and find solutions. You understand that customers deserve accurate information, technicians need clear direction, and every repair order needs an accountable owner.

You believe in doing the job right, treating people fairly, and taking pride in the results.

READY TO JOIN THE TEAM?

If you are ready to deliver exceptional customer service and uphold the Northern Standard, we encourage you to apply.

4G MOTORSPORTS

RETAIN. INVEST. DELIVER. EFFICIENCY.

Pay: $25.00-$30.00 per hour

Expected hours: 40.0 – 44.0 per week

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Work Location: In person

📌 Service Advisor (Fort McMurray)
🏢 4G Motorsports
📍 Fort McMurray