Service Agreement Sales Representative

(Preventive Maintenance Service Agreements – Electrical | HVAC)

Position Type: Full-Time

Department: Sales & Client Relations

Location :Markham S&L; Head Office

POSITION OVERVIEW

Smith & Long is looking for an energetic, outgoing, and highly motivated Sales Representative to help build and grow our Preventive Maintenance (PM) Service Program.

This position is ideal for someone with a hunter mentality - a self-starter who enjoys making connections, picking up the phone, identifying new opportunities, following up consistently, and turning prospects into long-term clients.

The focus of this role is processing our prospect list, renewing existing customers, and signing current customers to recurring preventive maintenance service agreements covering their electrical, HVAC and plumbing systems. The right person will have great phone conversational skills is able to uncover information about each customer’s facility, learn when the best time is to follow up, and can independently find the right contacts and help qualify the lead.

The successful candidate will balance new business development, client relationship management, outbound sales activity, trade show participation, and administrative support. This person should be comfortable making a high volume of outbound calls, developing relationships with clients and industry professionals, and representing Smith & Long professionally both over the phone and in person.

WHAT YOU WILL BE SELLING

Recurring preventive maintenance service agreements that help property managers, facility managers and building owners reduce unplanned breakdowns and move away from “call when it breaks” service. Agreements may cover one trade or bundle all three: electrical, HVAC and plumbing.

KEY RESPONSIBILITIES

Sales & Business Development

▪ Make a consistent volume of outbound prospecting calls, with a target of approximately 200 calls per week or as established by management.

▪ Work systematically through the assigned prospect list, prioritizing by customer fit, building type and likely timing, and correcting contact and building information in the CRM.

▪ Identify and pursue new business opportunities through cold calling, email outreach, networking, referrals, and industry research.

▪ Develop and maintain a strong pipeline of prospective clients.

▪ Qualify leads and identify opportunities that align with Smith & Long's products and services

▪ Hand off qualified opportunities to the service/estimating team with clear, factual notes and an agreed next step.

▪ Follow up promptly and consistently with prospects and existing customers.

▪ Schedule meetings and sales opportunities for the appropriate members of the sales team, including site walks and Teams calls with the service team.

▪ Track sales activity, opportunities, follow-ups, and results within the company's CRM system.





▪ Independently research prospective customers and identify key decision-makers and industry contacts - facility/property managers, chief engineers, operations managers, procurement and navigate gatekeepers professionally.

▪ Maintain a proactive, hunter-style approach to business development, continually looking for new opportunities.

Client Relations

▪ Develop and maintain positive relationships with existing clients.

▪ Proactively manage renewals of existing preventive maintenance and service agreements ahead of expiry.

▪ Re-engage former and lapsed service customers, using their service history to open the conversation.

▪ Act as a professional and responsive point of contact for customer inquiries.

▪ Follow up with clients to ensure their needs are being addressed.

▪ Identify opportunities to expand existing customer relationships and introduce additional products or services - e.g., adding HVAC or plumbing to an electrical-only agreement, or adding buildings across a portfolio.

Trade Shows & Industry Events

▪ Represent Smith & Long at trade shows, conferences, networking events, and industry functions

▪ Engage confidently with attendees, prospective customers, vendors, and industry professionals.

▪ Follow up with leads generated through trade shows and industry events.

▪ Build relationships throughout the industry and identify new business opportunities.

Administration & Sales Support

▪ Maintain accurate CRM records, customer information, sales activity, and follow-up schedules.

▪ Prepare quotes, proposals, sales documentation, and other administrative materials as required

▪ Assist with order processing, customer requests, and internal sales administration.

▪ Coordinate information between customers, sales representatives, operations, and management.

QUALIFICATIONS, SKILLS & EDUCATION

▪ 2+ years of experience in inside sales, business development, customer service, account management, or a related role.

▪ Experience selling services, contracts or recurring agreements is a strong asset; exposure to facilities, property management, building services or the trades is an asset.

▪ A Bachelor of Business Administration (BBA) or Bachelor of Commerce (BCom) is preferred.

▪ Demonstrated ability to make outbound calls and engage prospective customers.

▪ Very clear, confident and professional phone presence with strong listening skills.

▪ Demonstrated ability to run discovery conversations and qualify opportunities, rather than simply pitch.

▪ Outgoing, confident, and personable communication style.





▪ Strong verbal and written communication skills.

▪ Comfortable speaking with customers, prospects, vendors, and industry professionals.

▪ Self-motivated, competitive, and driven to achieve measurable results.

▪ Strong hunter mentality with the ability to proactively pursue new business opportunities.

▪ Comfortable working toward call, activity, lead-generation, and sales targets.

▪ Comfortable attending trade shows, networking events, and industry functions.

▪ Professional presentation and strong interpersonal skills.

▪ Proficiency with Microsoft Office and CRM systems.

▪ Ability to work independently while collaborating effectively with sales, operations, and management.

WHAT WE'RE LOOKING FOR The ideal candidate is someone who:

▪ Loves to sell and build relationships.

▪ Isn't afraid to pick up the phone and make the call.

▪ Is genuinely curious and asks good questions before offering solutions.

▪ Can uncover the right contact at an organization without being handed a name.

▪ Enjoys meeting new people and networking.

▪ Is persistent and understands that consistent follow-up creates opportunities.

▪ Can balance new business hunting with excellent client service.

▪ Is comfortable representing the company at trade shows and industry events.

▪ Is organized enough to manage the administrative side of sales.

▪ Takes ownership of their pipeline and results

▪ Brings energy, professionalism, and enthusiasm to the role.

SUCCESS IN THIS ROLE

Success will be measured through a combination of new business development, outbound activity, qualified opportunities, client relationships, follow-up, CRM accuracy, and contribution to overall sales growth, including new preventive maintenance agreements signed and the renewal rate of existing agreements.

To apply for this position, please send your resume in PDF format to: [email protected] The salary for this position is competitive, 50,000.00 Plus Commission!

To apply for this position, please send your resume to: [email protected]

We thank you for taking the time to apply; however, only selected candidates will be contacted for an interview.

Note: This is a vacant role available for an immediate start.

Our Human Touch: At Smith and Long, we believe great talent deserves a real look. We don’t use AI bots to screen your resume - our actual team reviews every application to find the best human for the job.

Smith and Long is an equal opportunity employer committed to meeting the accessibility requirements under the AODA. Accommodations are available on request during the recruitment process. If selected for an interview or testing, please advise the hiring team of any accommodations you may require.

Pay: $50,000.00 per year

Benefits

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Service Agreement Sales Representative (Markham)
🏢 Smith and Long
📍 Markham