Job Summary

Service Coordinator (Northridge Mechanical)

The Service Coordinator is the central point of contact for customer service requests and plays a key role in job scheduling, quoting, and coordinating multi-visits.

Core Responsibilities

· Be the primary contact for customer inquiries, estimates, service requests, and invoices

· Enter and manage job details in ServiceTitan

· Schedule technicians based on availability and job requirements

· Prepare, complete, and track quotes; follow up to convert estimates into booked work

· Project manage jobs across visits (materials/parts ordering, status updates, coordination with other trades/subcontractors as needed)

· Review technician job reports to confirm accuracy and identify next-visit needs

· Support job workflow from intake → quote → scheduling → completion





· Invoicing (time/material/other costs)

Qualifications

· Grade 12 plus 1–2 years post-secondary in a related field (or equivalent experience)

· Experience in dispatching/service coordination and customer service

· Strong scheduling, quoting, and communication skills

· Comfortable working within plumbing/heating service scope (or ability to learn quickly)

· Strong computer skills and experience with service software (ServiceTitan preferred)

· High attention to detail, reliability, and professionalism

Pay: $28.00-$36.00 per hour

Expected hours: 40.0 per week

Advantages

- Dental care
- On-site parking
- RRSP match

Work Location: In person

📌 Service Coordinator (Squamish)
🏢 Northridge Mechanical
📍 Squamish