SCOPE Through effective customer service and interpersonal skills, the incumbent of this position will be managing orders for the Shell Delivering for our Accounts (DFOA) program. RESPONSIBILITY Checking Shell Portal throughout the day

Transfer Shell orders to chempax Create new ship to address under Shell Canada Scan orders and B/L to affected branches

Invoice orders in Shell Portal and Chempax once product has been delivered

Update spreadsheet for each order Customer information, Product ordered, amount of product delivered, Shell Order Number, Branch, Due Date, Delivery date, DFOA reimbursement number, Boss Invoice Number, and Notes Contact local Vendor Management Inventory (VMI) customers to arrange delivery

Create orders in Shell Portal for VMI customers

Tracking deliveries ensuring customer’s requirements are being met.

Print off DFOA Reimbursements and match to Boss Lubricants Invoices. The DFOA reimbursement form including Boss invoice numbers are given to A/C and A/P. Tracking rebranded product

Direct contact for Shell inquiries

Other duties as required.



QUALIFICATIONS/REQUIREMENTS Education Minimum - Completion of High School Knowledge Basic knowledge of oil/lube industry

Knowledge of city of Calgary orientation

Knowledge of MS products and applications Experience Developing customer relationships

Editing and proofreading documentation

Proven computer skills and using various software packages, including MS Office products and database applications Abilities Adapt and learn new computer systems, applications and software

Mediate client issues and concerns

Multi-task and re-shift priorities efficiently as needed

Work in a fast-paced environment

Organized and detail orientated

Work with minimal supervision Personal Suitability Maintain the utmost in skilled conduct with clients Exude professionalism and customer-service – BOSS’ core values

Thorough and attentive to detail Be organized and ensure timely follow-up communication

Computer literate and savvy

Takes pride in their work

📌 Office Administrator - Mat Leave Coverage (Calgary)
🏢 Boss Lubricants
📍 Calgary