Overview

Join our dynamic team as a Shift Supervisor and lead the daily operations of our retail store with energy, enthusiasm, and a focus on excellence. In this pivotal role, you will oversee team performance, ensure outstanding customer service, and maintain smooth store functions during your shift. Your leadership will inspire your team to deliver exceptional shopping experiences while managing operational tasks efficiently.

This position offers an exciting opportunity to develop your leadership skills and make a tangible impact in a fast-paced retail environment.

Duties

- Supervise and motivate team members to achieve sales goals, deliver superior customer service, and uphold company standards.
- Oversee daily store operations including merchandising, inventory management, and store cleanliness to ensure an inviting shopping environment.
- Manage cash handling procedures, POS (Point of Sale) transactions, and reconcile cash registers at shift end with accuracy.
- Lead recruiting efforts by participating in interviewing and onboarding new staff members to build a strong, capable team.
- Coordinate scheduling, assign tasks, and monitor employee performance to optimize productivity and teamwork.
- Handle customer inquiries, resolve complaints promptly, and ensure a positive shopping experience for all guests.
- Assist with purchasing decisions, pricing strategies, and promotional activities aligned with marketing plans.
- Maintain organizational records such as payroll documentation, sales reports,



and inventory logs with precision.
- Enforce safety protocols and ensure compliance with company policies and legal regulations at all times.

Experience

- Proven supervising experience in retail or customer service environments with demonstrated leadership capabilities.
- Strong communication skills; bilingual abilities are a plus for engaging diverse customer bases.
- Familiarity with retail sales systems including POS technology and merchandising tools.
- Experience in recruiting, training & development of staff, and managing team performance.
- Knowledge of cash handling procedures, bookkeeping basics, budgeting, and sales management principles.
- Ability to manage time effectively in a rapid-paced setting while maintaining attention to detail.
- Organizational skills complemented by administrative experience such as payroll processing or record keeping.
- Competence in negotiation, marketing strategies, pricing adjustments, and promotional planning is advantageous.
- Multilingual skills enhance communication with diverse customers and team members alike.

This role is ideal for energetic leaders eager to grow their retail management expertise while fostering a welcoming environment for customers and staff alike. We value proactive individuals who thrive under pressure and are committed to delivering excellence every shift! Pay: $17.60-$30.90 per hour

Expected hours: 40.0 – 44.0 per week

Perks

- Store discount

Work Location: In person

📌 Shift Supervisor (Scarborough)
🏢 Popeyes Lousian Kitchen
📍 Scarborough