The expectation for the Sports Supervisor and Server is to be a leader and take ownership over all aspects of the site. This is a working supervising role, meaning that the majority of hours will be serving on the floor (earning tips) and leading the rest of the staff in the best customer experience possible. This role is responsible for the staff, space, and most importantly customer service.

Responsibilities (Taproom):

● Creating the best possible customer experience for your guests at all times

● Liquor, Beer, and Smallwares Inventory

● Execute and lead new product rollouts and company directives

● Reservation Management for your site

● Make sure all areas are organized and clean at all times.

● Schedule time for yourself to tackle extra tasks as needed

Responsibilities (Games and Events):

● Manage and implement sports leagues

- Build up a rapport with all customers and teams
- Being a rules guru and a mediator for all games (and able to pass this knowledge along to others)
- Manage the leagues standings and provide communication as needed

● Suggest/implement other events/activities to fill holes as needed
- Examples could be Super Bowl event, Saturday Foosball tournament, March Madness pool, raffle, etc
- Work with the proper channels (Brandon, Billie Jo, etc) from the start to ensure it fits in the current climate

● Keep track of game implements (cornhole bags, darts, shuffleboard powder etc) and ensure they are all in good shape. Communicate with Brandon ahead of time about ordering needs. ● Ensure all games are clean and in good working order (ie foosball table)

Staff & Operations Management:

● Responsible to work prime business hours specifically evenings, weekends, events and during busiest hours of operation





● Use admin hours efficiently in planning, organizing, cleaning etc

● Communicating information and company directives to all retail/bartending staff

● Ensuring that all employees adhere to the company's procedures, culture manifesto, policy and safety standards

● Delegating appropriate tasks and ensuring they are completed

● Directly communicating with staff members about poor performance/behavior

● Leading by example: Managing, training, inspiring, and providing feedback to staff

● First point of contact for all staff who work at site

● First line of support for shift coverage

● Availability off-shift to answer questions, resolve issues and offer assistance to staff

Site Management:

● Maintaining high standards of quality control, hygiene, and health and safety

● Weekly cleanliness checks of all areas (taproom, bathrooms, hallway, outside, etc.)

● Outside Premises cleanliness and maintenance. Suggestions on improvements

Culture

● Ensuring staff have a voice, are always up to date (with constant communication), and that overall morale remains high

● Being proactive at customer service and meeting needs before asked

● Leading by example, picking up the slack and proactively filling in where needed

● Ensuring the vibe is always on point (volume is at proper level, temperature, lighting, etc)

Position includes access to $600 per year Health Care Spending Account.

Pay: $20.00-$21.75 per hour

Expected hours: 30.0 – 40.0 per week

Benefits

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Application question(s):
- Able to work closing shifts and weekend shifts

Licence/Certification:
- Smart Serve (required)

Work Location: In person

📌 Site Supervisor and Server - Refined Fool Sports (Sarnia)
🏢 Refined Fool Brewing
📍 Sarnia