My client, who is an Information Technology solutions provider is seeking to employ SeniorTechnical Specialist to be based at their Woodstock office. The ideal candidate will have 3-5 years' experience with Windows 10, Windows 7/8 and MS Office 2003-2016 and the necessary A+, N+ and MCITP / MCTS / MCSA qualifications as well as a valid license and own vehicle.

The Junior Technical

Specialist role is to provide a single point of contact for end users to receive support within the organizations computing workplace.

The Senior Technical

Specialist will also troubleshoot problematic areas using either one of the following ways; via telephone, email or remote support. Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software. The position responsibility requires independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. Works with vendor support contacts to resolve technical problems.

Ensure

Desktop computers interconnect seamlessly with diverse systems. Work with procurement staff to purchase hardware and software. 3 - 5 years' experience with Windows 10, Windows 7/8 and MS Office 2003-2016.



~ Experience supporting MacOS ~ Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc. ~ Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint. ~ Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers. ~ Experience installing/uninstalling software, patches, updates on Desktops and Laptops. ~ Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points. ~ Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing. ~ Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting. ~ basic configuration) ~ Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software. ~ Customer Service experience.

Education and Training Other IT related certifications may be presented Personal Attributes and Skills Required Ability to work without supervision.

Customer

Service / Customer relations. Ability to work in a team and support team members. Own car and valid drivers license.

📌 Specialist - Service Desk Analyst (Woodstock)
🏢 Juanie Nel
📍 Woodstock