Position Summary

The Starbucks Lead Hand plays a key role in supporting the daily operations of the café while delivering an outstanding customer experience. This position acts as a leader on shift, providing guidance, coaching, and support to team members while ensuring all Starbucks standards for quality, service, cleanliness, and food safety are consistently achieved.

The successful candidate is a positive and engaged leader who leads by example, promotes teamwork, and is passionate about developing others. They will assist management with operational execution, staff training, inventory management, merchandising, and maintaining a welcoming environment for both customers and employees.

Key Responsibilities

Leadership & Team Development

- Serve as a role model by demonstrating exceptional customer service and professionalism.

- Provide day-to-day direction, coaching, and support to Starbucks team members.

- Assist with onboarding and training new employees on Starbucks recipes, procedures, and service standards.

- Foster a positive and inclusive work environment built on teamwork, accountability, and respect.

- Support employee engagement initiatives and help recognize team accomplishments.

- Promote and reinforce our Compass values: We Care, We Share, We Dream, We Deliver.

Customer Service Excellence

- Create a welcoming and engaging atmosphere for every guest.

- Resolve customer concerns promptly and professionally.

- Ensure beverages and food items are prepared to Starbucks quality standards.

- Maintain a customer-first mindset while balancing operational priorities.

Operations & Quality Standards

- Oversee shift operations to ensure efficiency and service excellence.

- Support opening, mid-shift, and closing procedures.





- Ensure compliance with food safety, sanitation, health, and workplace safety requirements.

- Monitor product quality, freshness, and presentation standards.

- Maintain a clean, organized, and inviting café environment.

Inventory & Merchandising

- Assist with inventory counts, ordering, receiving, and storage of products.

- Monitor stock levels and communicate supply needs to management.

- Ensure merchandising displays are attractive, stocked, and aligned with Starbucks standards.

- Minimize waste and support cost-control initiatives.

Administrative Support

- Assist with cash handling, deposits, and point-of-sale procedures.

- Support scheduling and daily operational planning as required.

- Complete required operational documentation and reports.

- Communicate operational concerns and opportunities to management.

Qualifications

- Minimum one year of Starbucks, café, retail food service, or hospitality experience preferred.

- Previous leadership, supervisory, or training experience is considered an asset.

- Strong communication, organizational, and interpersonal skills.

- Demonstrated ability to motivate and coach team members.

- Strong attention to detail and commitment to quality.

- Ability to work in a fast-paced environment and manage multiple priorities.

- Flexible availability including early mornings, evenings, weekends, and special events as required.

What Success Looks Like

The Starbucks Lead Hand successfully:

- Creates a positive and engaging customer experience.

- Builds a robust team culture through coaching and support.

- Maintains Starbucks operational and brand standards.

- Ensures food safety and cleanliness expectations are consistently met.

- Helps drive sales, customer satisfaction, and operational success.

📌 Starbucks Lead Hand, Full Time (London)
🏢 Chartwells Higher Education
📍 London