Job Summary

- Oversee the day-to-day operations and effective implementation of the Housing Support Program.
- Provide operational leadership, guidance, and support to housing staff to promote consistent and effective service delivery.
- Serve as the primary on-call contact for housing staff, providing guidance and decision-making support outside regular business hours as required.
- Assist in the development, implementation, monitoring, and ongoing improvement of program policies, procedures, and service delivery practices.
- Support staff in managing complex cases, challenging situations, competing priorities, and operational concerns.
- Promote a safe, reliable, respectful, and supportive environment for youth and staff.
- Ensure program activities align with agency policies, procedures, applicable legislation, and program standards.
- Support coordinated service delivery and collaboration with Youth Justice partners, housing providers, landlords, and community agencies.
- Monitor program needs, identify service gaps and emerging trends, and bring recommendations to the Manager.
- Promote a collaborative, accountable, and solution-focused team environment.
- Support staff development, knowledge sharing, and adherence to program expectations and professional boundaries.
- Assist with program planning, documentation, reporting, outcome monitoring, and evaluation.
- Ensure significant incidents, risks, staffing concerns, and operational issues are communicated to the Manager in a timely manner.
- Maintain confidentiality and ensure information is handled in accordance with agency policies and applicable legislation.
- Perform other related duties as assigned by the Manager, Program Director, or Executive Director.





Specific Duties · Coordinate and monitor daily program operations, including service priorities and operational needs.

· Provide day-to-day guidance and consultation to housing staff regarding case management, individualized service planning, housing stabilization, tenancy concerns, and youth reintegration.

· Respond to calls from staff during on-call periods, assess the nature and urgency of concerns, and provide direction regarding appropriate next steps.

· Support staff in responding to crises involving housing instability, placement breakdown, safety concerns, behavioural issues, and other urgent program matters.

· Determine when situations require additional intervention, emergency services, consultation with the Manager, or involvement of external partners.

· Ensure critical incidents and significant concerns are appropriately documented, reported, and followed up on.

· Assist with staff orientation, onboarding, coaching, team meetings, case consultations, and identification of training needs.

· Identify staffing, workload, and resource concerns and communicate recommendations to the Manager.

· Assist in developing and updating program procedures, forms, tools, operational guidelines, and staff resources.

· Monitor case documentation, service plans, incident reports, and program records to support quality,



consistency, and compliance.

· Review program operations and outcomes to identify trends, challenges, and opportunities for improvement.

· Support the coordination of housing resources, referrals, and community partnerships to address barriers affecting youth housing stability.

· Participate in meetings and case conferences with Youth Probation Officers, Youth Justice service providers, housing partners, and community agencies as required.

Qualifications

· A degree or diploma in social services, social work, child and youth care, or a related field is required.

· A minimum of three (3) years of demonstrated experience working with youth, preferably within Youth Justice, housing services, child and youth services, or a related social service setting.

· Previous supervisory, team leadership, or staff coaching experience is considered an asset.

· Knowledge of housing systems, tenancy challenges, independent living supports, community resources, and barriers to housing access.

· Ability to exercise sound judgment, maintain professional boundaries, prioritize competing demands, and make decisions in time-sensitive situations.

· Police Record Clearance and Vulnerable Sector Screening is required. NVCI, CPR, First Aid Certificate, immunization record, medical clearance, a valid Ontario Class "G" driver’s licence and access to a vehicle and a Clean Driver’s Abstract are required prior to working directly with clients.

· Will be expected to work irregular hours as required by client or program needs, which include weekends and evenings.

Pay: $25.00-$32.00 per hour

Work Location: In person

📌 Supervisor of Housing Supports (Windsor)
🏢 New Beginnings
📍 Windsor