Position Summary

Reporting to the Warehouse Manager, the Supply Chain Specialist supports the day-to-day operations of the Fulfillment department. The role is hands-on and includes order fulfillment, shipping and receiving, inventory control, inbound equipment returns, POS terminal processing, and general warehouse activities.

The successful candidate is expected to work accurately and efficiently, follow established procedures, maintain a secure and organized work environment, and move between operational functions based on daily workload and business priorities. Day-to-day work direction may also be provided by the Team Lead.

Key Responsibilities

Order Fulfillment & Inbound Processing

- Pick, process, pack, and prepare outbound orders containing gift cards, SIM cards, POS terminals, scanners, fixtures, accessories, marketing materials, and other products as required.
- Receive and process inbound shipments and equipment returns, verifying products, quantities, serial numbers, equipment condition, and applicable work orders or documentation.
- Process applicable work orders and system transactions accurately and identify or escalate order and return discrepancies when required.

Inventory Control & Shipping

- Support inventory control through receiving, staging, sorting, replenishing, palletizing, cycle counts, reconciliation, and accurate placement of stock in designated warehouse locations.
- Identify and report shortages, overages, damaged inventory, incorrect product, or other inventory concerns and follow established processes to support inventory accuracy and traceability.
- Prepare outbound shipments using approved carriers and shipping methods, generate required labels and documentation, and assist with receiving, unloading, and staging incoming deliveries.

POS Terminal & Warehouse Operations

- Inspect, test, configure, clean, and prepare POS terminals and related equipment; identify equipment requiring repair and complete approved basic repairs, component replacements, and quality assurance testing as required.
- Maintain accurate equipment and serial-number tracking throughout terminal processing and follow established procedures for working, defective, and returned equipment.
- Maintain safe, clean, and organized picking, receiving, overstock, repair, and work areas, including appropriate storage, material handling, housekeeping, waste, and recycling practices.

Operational Support





- Support terminal deployments, replacements, upgrades, asset sales, proactive conversions, merchandising, planogram changes, stock movements, warehouse reorganizations, and other Fulfillment projects as assigned.
- Provide internal operational support to departments such as Customer Service and Sales regarding order status, equipment, and Fulfillment-related requests; direct customer-facing service is not part of this role.
- Work collaboratively with other Supply Chain Specialists, the Team Lead, Warehouse Manager, and internal departments while adapting to changing priorities and operational demand.
- Maintain established standards for productivity, quality, accuracy, attendance, safety, and teamwork.

Education & Experience

- High School Diploma or equivalent required.
- Previous experience in warehousing, fulfillment, logistics, shipping/receiving, inventory control, or a related environment is considered an asset.
- Experience working with POS terminals, electronics, gift cards, or similar products is considered an asset.
- Previous experience using inventory, warehouse, shipping, or order-management systems is considered an asset.

Skills, Knowledge & Abilities

- Strong attention to detail and commitment to accuracy.
- Strong organizational and time-management skills with the ability to prioritize assigned work.
- Ability to work independently and effectively as part of a team.
- Ability to follow established processes and written procedures while adapting to changing operational requirements.
- Ability to maintain accuracy during repetitive, high-volume, or time-sensitive work.
- Basic computer proficiency, including Microsoft Office and/or Google Workspace, with the ability to learn inventory, order-management, shipping, and other internal systems.
- Familiarity with inventory control and warehouse workflow processes is considered an asset.
- Strong problem-solving skills and sound judgment regarding when issues or discrepancies should be escalated.
- Ability to communicate clearly and professionally with coworkers, management,



and internal departments.
- Ability to accept and apply constructive feedback and maintain a positive, adaptable approach to operational change.

Decision-Making & Accountability

- Responsible for routine decisions related to assigned fulfillment, inventory, shipping, receiving, and equipment-processing activities within established procedures.
- Expected to identify discrepancies, damaged goods, inventory concerns, process exceptions, or operational risks and escalate them appropriately.
- May recommend improvements to work methods, workflow, or shipping practices where appropriate.
- Management approval is required for financial write-offs, inventory adjustments, or other exceptions outside established procedures.

Working Relationships Works closely with members of the Fulfillment team and may interact with Customer Service, Sales, Product, Marketing, Finance, Information Technology, and other Operations teams. External interaction is limited to operational contacts such as shipping and logistics providers, delivery drivers, vendors, and suppliers as required.

Physical Requirements

- Ability to lift and handle items weighing up to 50 pounds.
- Ability to stand and/or walk for extended periods throughout the workday.
- Ability to bend, reach, lift, carry, and perform repetitive physical tasks associated with warehouse operations.
- Manual dexterity sufficient for order picking, packing, equipment handling, and terminal testing or repair activities.

Working Conditions

- Active warehouse and fulfillment environment with regular movement between picking, packing, receiving, inventory, and equipment-processing areas.
- Work is performed in close proximity to other team members and may involve mild to moderate warehouse noise.
- Workload may fluctuate significantly based on order volume, projects, new deployments, seasonal demand, and holiday periods.
- Role is subject to measurable productivity, accuracy, quality, and performance expectations.

Pay: From $20.00 per hour Expected hours: 40.0 per week

Benefits

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Ability to commute/relocate:
- Etobicoke, ON M9C 5K5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Supply Chain Specialist (Etobicoke)
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📍 Etobicoke