Elevate Pigment's support capabilities as a Technical Operations Specialist in Toronto. This hybrid role specializes in managing Technical Operations tickets and enhancing operational workflows.

You will play a vital role in maintaining high service quality while handling a considerable volume of operational requests. By collaborating with various teams, you will ensure customers receive top-notch assistance and assist in refining processes for better scalability. Your analytical mindset and service orientation will be key to enhancing our product operations.

Key Responsibilities

- Provide operational support for Technical Operations inquiries
- Manage workflows related to standard operational requests
- Own high-volume ticket categories for efficient processing




- Identify and troubleshoot operational issues effectively
- Propose improvements to optimize existing workflows

Requirements:
- Minimum 2 years in technical or customer support roles
- Strong ability to communicate with technical and non-technical teams
- Detail-oriented with a focus on delivering quality work
- Proven ability to manage high-volume repeatable tasks
- Experience in a team-oriented, fast-paced SaaS environment

Contribute to Pigment's mission of delivering superior support as a Technical Operations Specialist in Toronto.

📌 Technical Operations Specialist at Pigment (Toronto)
🏢 Pigment
📍 Toronto