At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.

Interac Real Time Payments Command

Centre is currently recruiting a Technical Support, Coordinator role. This is a vacant role reporting into the Leader, Interac Real Time Payments Command Centre and an opportunity to join a growing team within a great organization that supports growth and professional development. Monitoring application and infrastructure health, identifying and addressing potential issues before they escape.

Escalating events for further investigation by Level 2 Support teams. Collaborating with cross-functional and support teams to resolve complex technical issues. Performing technical recovery procedures Supporting the Incident, Change, Release and Problem management processes.

Managing chronic, repeat, and aging incidents with proper internal/external escalations. Supporting and participating in current projects and initiatives.



Fluency in both English and French (written and spoken) is required for this role.

A degree/diploma from a post-secondary educational program with specialization in Computer Science, Computer Engineering, Information Security Program, or equivalent work experience. Minimum of 2-3 years of work experience in technology operations in a 24x7 environment. Proficiency with event management tools and network monitoring systems.

Familiarity with tools such as ServiceNow, Jira, Splunk, PagerDuty, Dynatrace Experience working with basic Office Suite (Outlook, MS Teams, SharePoint, etc.) Must be willing to work 12 hour shifts, in a 24x7 rotation schedule, including days, holidays, weekends, and overnights. in Canada in a full-time capacity. The hiring range for this position is $58,000 - $65,000, and you will also be eligible for our short-term incentive plan.

Our Total

Rewards package is designed to support your well-being and future, and includes: Generous vacation and wellness days to help you recharge Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family Pregnancy and parental leave top-up to support growing families Charitable donation matching with United Way to amplify your impact Investing in the Future - Help us unlock digital prosperity for all Canadians.

Inspiring

Community - Work in an ecosystem w

📌 Technical Support Coordinator (French Bilingual) (Toronto)
🏢 Interac
📍 Toronto