Company Intro:

At Officetrax, we simplify the complex world of facility management with innovative software solutions trusted by businesses across North America. Our platform helps companies streamline work orders, manage assets, and strengthen vendor performance — all from one centralized, intuitive hub.

Our mission is simple: reduce downtime, boost efficiency, and give organizations the visibility and control they need to succeed. From retail and hospitality to healthcare and commercial real estate, Officetrax connects internal teams, service providers, and vendors in real time, providing visibility, control, and measurable results.

Guided by our values – People First, Integrity, Innovation, and Collaboration – we’re building not just smarter software, but a stronger culture where every team member has the opportunity to grow, make an impact, and shape the future of facilities management.

As we continue to grow, we’re looking for a motivated Technical Support Representative who enjoys solving problems, helping others, and delivering exceptional customer experiences. If you're tech-savvy, a strong communicator, and thrive in a collaborative environment, we'd love to hear from you!

What you'll do:

- Serve as primary point of contact for customers, addressing technical inquiries via phone and email with clarity and professionalism.
- Diagnose and troubleshoot technical issues related to our Computerize Maintenance Management System (CMMS) platform, providing clear, step-by-step guidance that builds customer confidence and trust.
- Accurately document and track all customer interactions in our support system, ensuring accurate records of issues, resolutions, and follow-ups.
- Collaborate closely with product and engineering teams to escalate complex issues, share insights, and provide user feedback that drives improvements.




- Lead customer training sessions to educate users and enhance their platform knowledge.
- Stay current on product features and industry trends to continuously expand your technical expertise and deliver informed support.
- Assist customers with onboarding – including account setup, configuration, and navigation of the Officetrax platform.
- Contribute to support resources by maintaining and updating documentation, FAQs, and knowledge base content.
- Champion a customer-first culture, ensuring high satisfaction and timely resolution of all support issues.

Required Qualifications

- 1–3 years of experience in a technical support or customer-facing IT role, ideally within a SaaS or CMMS environment.
- Strong troubleshooting skills and a solid understanding of web-based applications.
- Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with customers by phone, email and virtual meetings.
- Experience using helpdesk/ticketing systems such as Autotask, Jira, or similar.
- Ability to manage and prioritize multiple support requests in a fast-paced workplace.
- Strong attention to detail, accurate documentation, and consistent follow-through.
- Collaborative mindset and ability to work effectively with cross-functional teams.
- French language skills are a plus but not required

Nice to Have:

- Familiarity with CMMS, Enterprise Asset management (EAM), or facilities/asset management platforms.




- Experience in maintenance, facilities, or property management environments.
- Technical skills such as familiarity with REST APIs, SQL, or basic scripting for troubleshooting.
- Bilingual abilities (English/French or additional languages).

What We Offer: As a team member at Officetrax, you’ll enjoy:

- Competitive salary and comprehensive benefits package.
- Flexible working hours and hybrid work options.
- Paid vacation and personal development days.
- A collaborative, inclusive, and people-first culture where your ideas and contributions matter.
- Opportunities for learning, growth, and career advancement within a growing company

Location: This position follows a hybrid schedule, with 2 days in the Brampton office and 3 days remote.

Contact/application information:

If you’re passionate about building relationships, helping customers succeed, and working with innovative technology, we’d love to hear from you.

Please submit your resume and a brief cover letter outlining your interest in the role and how your experience aligns with our needs. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Pay: $50,000.00 per year

Benefits

- Extended health care
- On-site parking
- Paid time off

Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Do you have experience using helpdesk or ticketing systems? (E.g. Jira, Autotask, or similar)?
- Do you have experience supporting customers in a SaaS or software-based environment?
- How many years of professional experience do you have in technical support or a customer-facing IT support role?

Work Location: Hybrid remote in Brampton, ON

📌 Technical Support Representative (Brampton)
🏢 CORE 7 TECHNOLOGIES
📍 Brampton