We’re searching for a Business Support Specialist – Acturis & Genesys Support. Are you searching for new possibilities?Westland Insurance Group Ltd. is growing and has a new opportunity for a Business Support Specialist – Acturis & Genesys Support at our Surrey, BC Head Office. Do you enjoy helping others, solving technical challenges, and delivering excellent service? If so, you will love working for Westland! We’re looking for a detail-oriented and service-driven individual who thrives in a fast-paced environment and is passionate about supporting end users.Expected Compensation:The expected hiring range for this role is $57,600 - $72,000 based on a 35-hour work week. Actual salary offered will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity.Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work‑related training/development courses leading to certification, and programs that offer career development, including seminars and conferences.Discover what’s possible, with Westland.The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.As a Business Support Specialist – Acturis & Genesys Support, you will play a key role in ensuring the smooth operation of Westland’s core technology systems. You’ll provide timely support, troubleshoot issues,



and help users confidently navigate the Acturis platform to minimize disruptions and maintain business continuity.Why you’ll love Westland:An open, flexible and welcoming workplacePlenty of opportunities to grow and learnAutonomy to drive your own successBe part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgroundsA total rewards program that takes care of your financial, physical, and mental healthFlexible paid Values Days to celebrate days important to youPaid Volunteer Days as part of Amplifying CommunitiesWhy we’ll love you:Strong customer service mindset with a passion for helping othersSolid understanding of Acturis, Genesys and its use across the businessSkilled in Microsoft Office 365 and comfortable with technology systemsExcellent problem-solving, analytical, and organizational skillsClear and professional communication, both written and verbalAbility to manage multiple priorities and meet deadlines in a fast-paced environmentDetail-oriented with strong time management skillsAdaptable, resilient, and committed to continuous learningOnce here, you’ll:Provide phone, email,



and desk-side support for Acturis and Genesys usersTroubleshoot issues and respond to “how-to” questions to support daily operationsLog and track incidents and service requests in ServiceNow to maintain accurate reportingCreate and maintain support documentation, including user guides and WhatFix contentPrioritize tasks, manage workload, and follow up with users to ensure resolutionEscalate complex issues to vendors or internal specialists as neededContribute to continuous improvement by identifying recurring issues and enhancementsDevelop knowledge base articles and standard troubleshooting documentationSupport project work and take on additional responsibilities such as business or system analysis when required#LI-HB1#LI-HybridYou belong here. We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email [email protected]#J-18808-Ljbffr

📌 Business Support Specialist – Acturis & Genesys Support - C$57,600 - C$72,000 A Year (Winnipeg)
🏢 Westland Insurance Group
📍 Winnipeg