POSITION SUMMARY: Under the direct supervision of the Supervisor – Municipal Enforcement Services, coordinates and performs a variety of dispatch and communications monitoring, along with general clerical functions. Key duties include relaying information to Officers in the field via two-way radio communications, monitoring the Officer’s activities for safety/support, and providing customer service to the public. MAJOR RESPONSIBILITIES: Answers telephone and counter inquiries, refers by-law related technical enquiries to appropriate staff for response, maintains dispatch records; logs, reports and processes enforcement calls for service. Receives complaints or enquiries, and dispatches law enforcement personnel, triages enforcement calls, and monitors the location, status and safety of MLEO personnel, as required. Reviews Officer work records for accuracy and completion, and provides general office support,



including data entry and research in order to assist with file assignments, court preparation and file management; forwards information toOfficers and provides further information and updates to customers, as required. Maintains a status record of incoming, impounded and outgoing animals, and notifies owners of impounded, injured or dead animals; prepares kennel checks and transfers information to phone, website and/or Amanda Kennel Check Records. Accepts and processes various documents from the public, including witness statements, agreements, and plans; issues pet licenses andcompletes Bite Reports. Accepts enforcement process payments (Administrative Monetary Penalties, Notices or similar enforcement tools), records all cash receipts from the public, and prepares refunds and

📌 Dispatch Clerk (Full-Time) (Alton)
🏢 Thunder Bay
📍 Alton