Elevate your career as a Customer Care Center Trainer with Audio Nova, a Sonova Brand, focusing on training and development in a remote setting. Join a mission-driven team dedicated to enhancing hearing health and patient engagement.

As a full time Trainer, you will onboard new agents and facilitate ongoing development within Audio Nova's contact center. Collaborating across departments, your role focuses on delivering high-quality training and coaching to ensure exceptional service delivery.

This position is key to sustaining operational excellence and improving patient experiences in the U.S. and Canada.

Key Responsibilities:

- Facilitate onboarding programs for newly hired agents
- Deliver engaging virtual and self-paced training sessions




- Develop and maintain comprehensive training materials
- Conduct individual and group coaching to improve performance
- Collaborate with cross-functional teams on training initiatives

Requirements:

- Associate's or Bachelor's Degree preferred
- Minimum 2 years of training or coaching experience
- Strong presentation and communication skills
- Proficient in Microsoft Office Suite and virtual platforms
- Experience in call center environments

Shape the future of hearing care by enhancing training and development at Audio Nova, empowering contact center teams to excel.

#J-18808-Ljbffr

📌 Remote Trainer for Customer Care Center (Ottawa)
🏢 Sonova Group
📍 Ottawa