Real Time Networks is hiring a Field Service Delivery Technician to support advanced key management systems, biometric technology, and networked hardware and software solutions used by clients across a variety of industries. The role combines hands-on troubleshooting, customer training, onsite installations, and cross-department collaboration with Product Development, Engineering, and Operations.Responsibilities include:diagnosing and resolving hardware and software issues for smart lockers, key management systems, and biometric devicesdelivering customer training and onboardingparticipating in the 24/7 after-hours support rotationperforming onsite service visits across North Americamanaging tickets to SLAmaintaining hardware inventorycontributing to SOPs and knowledge base articles.Required:5 years of customer or technical support experiencepost-secondary education in IT, Electronics, or a related disciplineproven troubleshooting skills across hardware and softwarenetworking fundamentalsexperience with tools such as TeamSupport, HubSpot, Slack, SharePoint, and Microsoft 365.

📌 Technical Solutions Specialist (Milton)
🏢 Real Time Networks
📍 Milton