Drive client satisfaction as a Client Experience Specialist with Jonas Software. Focus on training, problem-solving, and delivering exceptional service in a dynamic, SaaS environment.
Jonas Software's Premier Division is looking for a motivated Client Experience Specialist. This role requires 3-5 years of customer support experience, particularly in the software sector. You will become a product expert while troubleshooting issues and training users on the SaaS Construction Management Cloud App, enhancing overall client experience.
Key Responsibilities:
• Become a product expert to assist clients effectively
• Troubleshoot and resolve customer issues promptly
• Train users via phone and online on product use
• Deliver remarkable customer service with empathy
• Improve the knowledge base and training materials
Requirements:
• 3-5 years of customer support experience
• Basic accounting knowledge and technical skills
• Exceptional problem-solving and communication abilities
• Experience with ERP applications is a plus
• Bachelor's degree or college diploma required
Excel in client service and technical support with Jonas Software's cutting-edge team.
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📌 Client Experience Specialist at Jonas Software (Markham)
🏢 Jonas Software
📍 Markham
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