Are you ready to elevate digital experiences to new heights and lead a team of hard‑working designers in crafting exceptional user experiences? Join our dynamic and innovative team as aDirector of Experience & Content Design.We are seeking a visionary, collaborative, and enterprise‑minded Digital Experience leader to shape the future state user experience of our digital properties. This role will champion best‑in‑class UX practices, contribute to our design system, elevate our content strategy, and partner across the organization to deliver cohesive, user‑centric digital experiences.At Manulife, we have high ambitions of being a digital‑first organization. We are committed to ensuring our customers enjoy cohesive, personalized experiences that make their lives easier, better, and faster.Position ResponsibilitiesExperience Vision & Leadership:Lead the vision, strategy, and roadmap for the future‑state experience of our digital properties across public websites and secure channels, ensuring they are intuitive, consistent, and aligned to user needs.Product Design (UX/UI):Oversee end‑to‑end product design for digital experiences, including user research, journey mapping, interaction design, and high‑fidelity UI, applying industry best practices.Cross‑Functional Alignment:Lead cross‑functional workstreams and efforts that address sophisticated challenges, driving alignment and decision‑making at senior levels.Design System Evolution:Support the evolution of our design system to ensure consistency, scalability, accessibility, and brand alignment across all digital experiences.Inclusive Design Advocacy:Champion the integration of inclusive design practices within the design system, fostering a culture of accessibility and diversity.Roadmap Integration:Be responsible for the use of design exploration, user testing, and research to advise and drive the product roadmap, experience improvements, and prioritization.Content Strategy:Support content strategy evolution for public web properties, defining how we bring content to life in thoughtful ways to drive positive outcomes.Team Mentorship and Development:Mentor and develop a cross‑functional team of designers, product managers and content specialists fostering standard methodologies and a user‑centered design culture.Required QualificationsExtensive Experience:A minimum of 10+ years of dynamic experience in digital experience design and/or product management, with a consistent record of leading successful digital product initiatives at scale.Technical Proficiency:Knowledge of the Adobe Experience Manager (AEM) platform—or similar enterprise CMS—supporting authoring workflows, component design, and content governance.Preferred QualificationsComprehensive Portfolio:A robust portfolio that showcases a diverse range of design projects, highlighting your design process, craftsmanship, and the successful outcomes of your work.Design Excellence Advocacy:A strong advocate for design excellence, demonstrating research insights to advise and drive strategic design decisions,



capable of creating both visionary, forward‑thinking concepts and practical, immediately implementable solutions.Leadership and Mentorship:Demonstrated experience in leading and mentoring design teams, with a focus on fostering collaboration with cross‑functional teams, including engineering and product management.Accessibility Leadership:Extensive experience with accessibility guidelines and standards, including WCAG and AODA, and a commitment to integrating accessibility into all design processes.Proven Leadership in Experience Design:Demonstrated history of leading the delivery of successful digital products and services at scale, with a focus on strategic impact and innovation.Advanced Cross‑Functional Leadership:Extensive experience working in and leading sophisticated, cross‑functional teams within enterprise environments or digital agencies.Expertise in Human‑Centered Design:Mastery of human‑centered design principles, visual design theory, usability, and accessibility.Comprehensive End‑to‑End Design Process Mastery:In‑depth understanding and leadership of the entire digital product design process, including user validation techniques, complex user flows, content modeling, wireframing, prototyping, user testing, and high‑fidelity visuals.Strategic Critical Thinking:Exceptional critical thinking skills with the ability to conceptualize and drive the development of innovative products from inception to execution.Advanced Communication and Facilitation Skills:Highly persuasive communication and facilitation skills to articulate complex design ideas and strategies to both design teams and senior non‑design collaborators.Leadership in Design Strategy and Execution:Ability to lead, prioritize, and run multiple high‑stakes work streams in a fast‑paced, time‑sensitive environment.Design Systems and Tools Expertise:Extensive experience with design systems and advanced tools such as Figma, Mural, and UserTesting.Com; experience in Adobe Experience Manager is an asset.Technical Acumen in Digital Design:Deep familiarity with technical constraints and opportunities for designing across digital platforms, including desktop and mobile (Android and iOS).Agile and Iterative Design Leadership:Strong proficiency in agile, iterative design approaches to achieve business and adoption outcomes with rapid market delivery and continuous validation.What Motivates You?Committed to Quality:Lead the charge on delivering best‑in‑class, compelling user experiences.Confident:Gracefully defend your design decisions with solid,



expert opinions.Data‑Driven & User‑Focused:Back your work with research and challenge opinion‑driven decisions.Deeply Empathetic:Protect and balance user interests with collaborator and business goals.A Realistic Visionary:Think big while balancing scope, limitations, and future possibilities.Own Your Craft:Enthusiastic about solving core product problems and owning all aspects of UX/UI.A Strong Communicator:Effectively share your work with diverse audiences and levels in the organization.A Collaborator:Chip in to a culture of collaboration, transparency, and growth with low ego.When You Join Our TeamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.BenefitsManulife offers a wide array of benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life insurance, adoption/subrogation, wellness, and family assistance programs. Employees are eligible for retirement savings plans, including pension plans and a global equity ownership plan with matching contributions, and for financial‑wellness resources. Our generous paid‑time‑off program in Canada includes statutory holidays, vacation, personal days, and sick days, along with the full range of regulated leave.CompensationToronto, Ontario$125,100.00 CAD – $175,100.00 CADEmployees may also participate in incentive programs and receive compensation tied to business and individual performance. Actual compensation will vary based on local market conditions, geography, and related factors such as knowledge, skills, experience, and education.Equal Employment OpportunityManulife is an equal‑opportunity employer. We value diversity and strive to attract, develop, and retain a workforce as diverse as our customers. We are committed to equitable hiring, retention, advancement, and compensation, and we administer all practices and programs without discrimination on the basis of race, ethnicity, nationality, color, ancestry, citizenship, religion, creed, sex (including pregnancy and related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other legally protected characteristic.We strive to eliminate barriers to ensure equal access to employment. An HR representative will work with applicants who require reasonable accommodation during the application process. Any information shared during the accommodation process will be stored and used in accordance with applicable laws and Manulife/John Hancock policies. To request reasonable accommodation, contact [email protected] use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide. For more information, please refer to our personal information collection statement (https://careers.Manulife.Com/global/en/talentacquisitionprivacystatement).#J-18808-Ljbffr

📌 Director, Experience & Content Design - C$125,100 - C$175,100 A Year (Winnipeg)
🏢 Manulife
📍 Winnipeg