Job SummaryThis position is for onsite assistance only and is responsible for collaborating with our client's management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms.Essential Duties and ResponsibilitiesOperate and test daily functionality of all AV and integrated conference roomsPerform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma DisplaysPerform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturerTroubleshoot AV/V problems last minute as required as well as non‐critical situationsAssist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operationsInteract with client Customer Help Desk ticketing system to respond to end user requestsCoordinate with client staff to determine AV basic infrastructure requirements for any new conference room or media designSet up and breakdown of all onsite meetingsDaily system testing to ensure equipment and room functionalityResponsible for escalating all "next level" break‐fix issues to their manager for resolutionPerform remote testing for local and regional officesEnsure all AVS spaces are presentable for useOther duties assigned as neededAny other duties assigned as needed.Skills and AbilitiesEffective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organizationAbility to test equipment and perform basic troubleshootingAbility to work and think independently and ensuring to meet deadlinesBasic computer knowledgeKnowledge of basic signal flow for audio,



video and controlAbility to balance multiple tasks with changing prioritiesStrong organizational skills and excellent attention to detailExcellent communication and interpersonal skills, both verbal and writtenDemonstrated customer service focus and client communication skillsValid Driver's License and a clean Driver's Abstract that meets AVI‐SPL driving standardsEducation and/or ExperienceMinimum high school diploma or equivalentDemonstrated working knowledge of AV practices and proceduresVideoconferencing experience including operation, call set‐up and equipmentDemonstrated AV Control experience including Crestron, Extron, and/or AMXExperience and knowledge of web conferencing tools such as WebEx and Cisco meeting place a plusWorking EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.Because many of our clients are requesting that all employees working on their site be fully vaccinated for COVID‐19 and the current concerns of having our team in the office in a protected manner, we will require proof of vaccination prior to any employee coming onboard.Physical RequirementsThe employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.Direct ReportsThis position does not have any direct reports.

📌 Technician, Av Support (Markham)
🏢 AVI-SPL
📍 Markham