Lead guest service operations as a hands-on Operations Manager. Ensure high service standards and efficiency while guiding a multidisciplinary team in a rapid-paced setting.In this permanent position, you'll take charge of daily operations focusing on guest satisfaction and service quality. Your role includes supporting teams across customer service and operations while addressing concerns and implementing process improvements.Key Responsibilities:Oversee daily guest service operations and readinessLead and coach cross-functional teams effectivelyResolve customer concerns with urgency and professionalismMonitor service quality and implement efficiency measuresManage scheduling and logistics for guest movementsRequirements:2+ years in hospitality or a related sectorLeadership experience of 2+ yearsStrong operational management and problem-solving skillsExcellent customer service and communication abilitiesFlexibility for evening and weekend shifts as requiredUse your leadership qualities to shape a high-performing team and enhance guest experiences seamlessly.