Enhance customers' shopping journeys as a Customer Experience Manager at Michaels in Airdrie, AB. Your role centers on optimizing front-end operations and leading customer service initiatives.As a key leader, you will promote adherence to store policies and ensure the team meets operational expectations. Your focus will be on training staff, delivering a friendly shopping experience, and managing compliance in all front-end activities. Engage positively with customers and support them in finding solutions for their needs.Key Responsibilities:Lead adherence to SOPs and operational standardsSupervise and mentor customer experience team membersPlan and lead engaging in-store and class eventsManage cash reconciliation, inventory, and shrink programsAct as Manager on Duty, promoting a positive work cultureRequirements:Retail management experience preferredAbility to stand for long periods and handle liftingSkilled in team training and customer interactionFamiliarity with retail operations and customer serviceEagerness to work in a vibrant retail settingUse your experience and passion for service to create memorable shopping experiences for customers at Michaels.