Make a difference in peoples lives as a Bilingual Customer Care Specialist with CNIB. This home-based role emphasizes empathy and bilingual communication to assist clients navigating vision loss.
As a key member of the CNIB team, you will provide compassionate, person-centered service, connecting clients with vital information and support. Robust skills in problem-solving, multi-tasking, and sound judgment are essential. This position also requires familiarity with various platforms while offering invaluable customer service across multiple channels.
Key Responsibilities:
• Deliver customer service through calls, emails, and chats
• Document interactions accurately in databases
• Connect clients to Vision Loss Rehabilitation programs
• Process donations and handle related inquiries
• Maintain updated knowledge of CNIB services
Requirements:
• Fluency in English and French for clear communication
• Minimum two years customer service experience
• Excellent problem-solving and organizational skills
• Ability to manage sensitive customer interactions
• Familiarity with Microsoft 365 and digital systems
Join CNIB to enhance customer experiences and support those navigating vision loss.
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📌 Bilingual Customer Care Specialist Remote (Toronto)
🏢 Canadian National Institute for the Blind
📍 Toronto
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