Drive production support excellence as a Senior Salesforce Production Support Engineer in Toronto, ON, focusing on stability and automated release management. Your role is crucial in supporting investment banking applications effectively.This opportunity involves L2/L3 support to front-office users while managing critical ITIL processes. With a proactive mindset, you will work on incident management, system reliability, and strategic improvements in collaboration with various teams to ensure seamless application performance.Key Responsibilities: - Provide comprehensive L2/L3 production support for users - Manage ITIL incident and problem processes effectively - Coordinate bug fixes and system enhancements - Monitor systems to improve reliability with automation - Document processes and share knowledge proactivelyRequirements: - 7 to 12 years of experience in Production Support - Robust preference for Capital Markets background - Expertise in scripting and automation (Python) - Familiarity with DevOps tools and practices - Excellent communication and analytical capabilitiesHarness your skills in supporting Salesforce systems to contribute to impactful change in an investment banking context.#J-18808-Ljbffr

📌 Senior Salesforce Production Support Specialist (Toronto)
🏢 Lorven Technologies
📍 Toronto