Join Vancouver Coastal Health as a full time Patient Care Quality Liaison, advancing patient care initiatives at Richmond General Hospital. Focus on conflict resolution and feedback analysis.Vancouver Coastal Health is looking for a dedicated Patient Care Quality Liaison to facilitate patient care improvements. Positioned primarily at Richmond Hospital, you will work alongside various teams to manage patient concerns and foster effective relationships. Your responsibilities include ensuring accessible feedback channels and reporting opportunities for quality enhancement.Key Responsibilities:Facilitate communication among administrative teamsResolve patient/family complaints with sensitivityEnsure compilation and analysis of client feedbackWork with Quality & Patient Safety and Risk Management teamsPerform additional related tasks as assignedRequirements:Bachelor's degree in a relevant field3-5 years of experience in conflict resolutionKnowledge of healthcare laws and patient rightsAnalytical and problem-solving capabilitiesStrong communication skills in diverse settingsWork with VCH to lead patient quality initiatives and enhance care delivery.

📌 Vancouver Coastal Health Patient Liaison (Richmond)
🏢 Vancouver Coastal Health
📍 Richmond