Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.How do we do this?Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care.As Bilingual Customer Success SpecialistYou aren't just solving problems, you are the architect of the customer's first 90 days. You will be responsible for turning new sign-ups into power users by confidently communicating our value proposition and ensuring every touchpoint is seamless, empathetic, and high-impact.Our team would love to hear from you if you have deep experience in customer workflows, user onboarding, knowledge base development, and of course, owning the resolution of customer needs and ensuring they have a outstanding experience.Please note: we are only considering candidates who are bilingual in English and French for this role.You might be a good fit if ....You take the lead on problem solving for customers - you love helping users figure out how to use technology effectivelyYou easily put yourself in the user's shoes to help them understand how to fit our technology into their work dayYour perfect day is unplanned: you help whoever needs it most, juggling conflicting priorities and tasks with a smileYou have previous experience in customer support including Tier II support, and experience in a high-growth start-to-scale environmentYou're able to navigate CRM and ticketing systems effectively, optimizing their capabilities where possible, and ensuring you've got a clean queueYou have excellent verbal and written communication skills in English and FrenchYou are self-organizing, self-driving, and reliable - our customers will be counting on you to help them out of a jamBonus Point: You're at ease with data and analyticsBonus Point: You are adaptable to rapid growth and change - our product is cutting edge, and we're improving it all the timeBonus Point: Knowledge of the healthcare industry, EHR/EMRs,



and AI assistantsWhat you'll doOwn the onboarding journey for new users, ensuring they reach first-value as quickly as possibleAnalyze the customer journey to identify friction points and work with the Product team to improve the overall 'look and feel' of the user experienceProvide world-class support by not just fixing the 'what,' but explaining the 'why,' helping users become more self-sufficient over timeCollaborate with cross-functional teams, including sales, marketing, and product, to address customer needs and concernsProvide insights from customer interactions to contribute to the improvement of products and servicesHere's what to expect from our recruitment processSelected candidates will be contacted for an initial 30-minute interviewTake Home Assessment (2 hours)Hiring Team Panel Interview (60 min)Interview with a Co-Founder/Executive Leader (30 min)Decision StageMore About Tali AIPerks and BenefitsAll full-time employees enjoy:Remote and hybrid work options & flexible work hoursComprehensive health and wellness coverage from day oneCompetitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends$2000 annually in "Knowledge Dollars" to learn, grow, and level upQuarterly socials & company outings that bring our team together beyond the day-to-dayOur Core ValuesBold: we embrace ambitious goals, make courageous decisions, and take calculated risks to drive impactful innovation and growthResourceful: we're self-directed problem solvers; navigating obstacles, learning and acquiring new skills and making sound judgement calls. We consistently deliver on commitments while maintaining a high standard of quality and dependabilityCandid: Being, honest, transparent, and open in all interactions, fostering a culture of trust and authenticityCaring: Actively supporting and empathizing with our people - customers, patients, and colleagues to help them thrive and achieve their goalsWhy Join TaliImpact at Scale: What you do here matters. You'll influence the Tali experience,



fueling a team that's changing how clinicians work and how patients are cared for.Technical Excellence: What you build here sets the bar. You'll work with cutting-edge technology to help shape a truly world-class product.Ownership and Growth: What you take on here truly matters. As an early-stage startup, every team member helps shape our technology, culture, and future. Whether you're a generalist who thrives on variety or a specialist excited to build systems from the ground up, your contributions will be pivotal to what we become.Build with Purpose and Pride: What you contribute here carries real responsibility. You'll help build and support systems that handle highly sensitive medical data with care and integrity, earning the trust of clinicians and safeguarding the safety of patients every day.A Team that Inspires: Collaborate with a talented, driven team that values innovation, humility, and a relentless focus on solving meaningful problems.Tali OnlineTali is one of Linkedin's Top Startups of 2025Tali is part of the renowned Digital Supercluster ProjectCheck out Tali's CEO, Mahshid Yassaei on Cherry Health's Leaders in Healthcare PodcastWe thank all applicants for their interest; only those candidates selected for an interview will be contacted. Tali is committed to providing a barrier-free recruitment process for all candidates.Should you require accommodations at any point throughout the hiring process, please contact People & Culture at [email protected] may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.The compensation range listed refers to an annual base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base salary is only one aspect of our total rewards package. Be sure to check out a summary of our benefits below.

📌 Bilingual Customer Success Specialist (Toronto)
🏢 Tali AI
📍 Toronto