You keep our SMB clients' servers, networks and critical environments running, and you are the team's final escalation point. An infrastructure expertise role in Trois-Rivières: Windows Server, Active Directory, firewalls, Microsoft 365 and cloud, with real influence on OKTO Solutions' technical standards.Level 3 IT SpecialistAt OKTO Solutions, we value inclusion and diversity. We know that people who are neurodivergent or from underrepresented groups sometimes hesitate to apply when they don't meet every listed requirement.Our hiring decisions are based on experience, potential, and passion. If you would like to apply and need reasonable accommodations during the recruitment process, we encourage you to let us know. You are also welcome to share the pronouns you use at any point during the process.About OKTO SolutionsWith strong combined expertise in information technology, OKTO Solutions has established itself as a trusted partner in managed and co-managed IT services for Quebec small and mid-sized businesses. We support a bilingual client base across many industries and build lasting relationships grounded in trust, transparency and concrete results.Our growth is driven mainly by referrals from satisfied clients, a testament to our commitment to delivering real business value. At OKTO Solutions, technology is never an end in itself. It is a lever to improve the security, productivity, and long-term success of the businesses we support.Our ambition is clear: to become a Quebec leader in IT services for small and medium-sized businesses, helping our clients be better protected, more efficient, and ready for the future. In a mostly remote work environment, you will be part of a passionate, collaborative team focused on excellence. If continuous improvement and making a real impact for clients drive you, we want to meet you.The roleOKTO Solutions is looking for a level 3 IT specialist to oversee its clients' server and network environments. You ensure the operation, stability and performance of critical infrastructure,



you handle the most complex incidents and you act as the final escalation point for levels 1 and 2.You work closely with our clients' IT teams to understand their business and technical needs. You propose improvements in performance, security and reliability, and you contribute to OKTO Solutions' MSP standards and best practices.A stimulating environmentEvery day brings its share of new challenges. You will work in a dynamic environment where continuous learning, a wide range of issues, and quick adaptation are part of the daily routine. Your ability to manage multiple priorities will be put to good use to accelerate your professional development.A variety of clients and environmentsAs an MSP, we work with a wide range of clients, industries and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach and developing your professional judgment.Hands-on experience in the fieldIn addition to remote support, you may be called on to work directly at client sites to put your knowledge into practice. IT specialists who demonstrate a high level of expertise can join a pool of on-site technicians, with compensation.RemoteAfter the training period and once you have gained independence, you will be able to take advantage of our flexible remote work policy, with the option to work remotely or come to the office for events and team activities.Key responsibilitiesEnsuring the operation, stability, and performance of clients' server and network environmentsProactively identify risks, capacity issues and potential vulnerabilitiesWork in critical and complex environmentsWork closely with clients' IT teamsUnderstand their business and technical needsEnsuring a smooth integration of OKTO Solutions servicesManage and prioritize complex tickets based on impact and urgencyAct as the advanced escalation point for levels 1 and 2Ensuring efficient and lasting incident resolutionTake part in the on-call rotation for critical incidentsWork remotely or occasionally on-site, outside business hours, when requiredPropose and implement improvements in performance, security and reliabilityContribute to standardization and MSP best practicesTake part in IT growth and modernization projectsMaintain clear, up-to-date and usable technical documentationDocument configurations, procedures and architecturesContribute to the continuous improvement of internal processesSkills and experience we are looking forDEC or AEC in a relevant field, or equivalent experience3 to 5+ years of relevant experience in information technologyMinimum 2 years as a level 3 technician or junior systems administratorSolid experience deploying, configuring and managing:Active DirectoryLAN and WAN environmentsFirewalls, switches and wireless networksMicrosoft 365 and ExchangeWindows ServerCloud and virtualised environmentsNetwork protocols and servicesExperience with Cisco, Dell and Fortinet equipmentExcellent hardware and software troubleshooting skillsAvailability for occasional travel and for the on-call rotationWho you areStrong adaptabilityExcellent communication skillsTeam spirit and client focusProactivity and responsivenessRigour in technical documentationAssetsFrench and English bilingualismExperience in an MSP environmentScripting knowledge (PowerShell)Relevant certifications (Fortinet, Microsoft Azure, other Microsoft certifications)Knowledge of NinjaOne and HaloPSA, an assetKnowledge and best practices related to the Microsoft ecosystem, including Defender, Intune, and AzureWhat we offerCompetitive salary based on experienceNo salary capOpportunity for fast advancement within the companyFlexible work from home policyOffices located in Trois-RivièresDynamic and human company cultureReimbursement of personal work-related expenses, based on responsibilities and relevance (mobile phone, Internet, fuel, etc.)Stimulating and collaborative work environmentDiversity of clients and technologiesReal opportunities for professional growthConcrete application of learning at client sitesContinuous skills developmentFrequently asked questions about this role

📌 Level 3 It Specialist (Trois-Rivières)
🏢 OKTO SOLUTIONS
📍 Trois-Rivières