Senior Technical Recruiter at Raas InfotekDesktop Support – Field supportKey Knowledge RequirementsIf they managed large engagements or at least user base site > 50 usersThem know the importance of SLA and aware how to prioritize their task - ask what SLA duration they had for P3/P4 tickets.Hands on experience in Imaging Process with Autopilot/SCCM/IntuneFamiliar with M365 issues outlook and Teams (Meeting room issues)Check their troubleshooting approach for SLOW Laptop (as most of them starts directly with Upgrade of Memory which shouldn't be the mindset).Technical AreasDesk side Support ExperienceImaging Experience / enrollmentHardware BreakfixSoftware BreakfixTechnical KnowledgeProcess KnowledgeAsset ManagementNetwork / Meeting Room SupportMAC Operating SystemDesired Skills & ExperienceImage and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote supportTroubleshoot post deployment issues on multiple computer platforms: Windows, MacintoshPrinter break-fix and installationDisposal, redeployment and Asset reclaimData Backup and Data Recovery coordinationHardware RefreshWarranty and Out-of-warranty repair and replacementSpare parts managementAudio and Video Support including Health ChecksInventory and Asset Management – Depot OperationsCoordinate with external vendors for dispatch supportIdentify and resolve hardware and software application conflictsOpen and close service requests, as well as manage the classification, assignment, tracking,



and completion of requests or incidentsResponsible for asset tagging and entering all incoming equipment into our asset management systemCollaborate with cross functional teams to properly onboard incoming new hiresEnsure that hardware is properly assigned and updated into our management systemProvide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipmentWork with external suppliers to schedule repairs for damaged/malfunctioning hardwareEnsure that resolutions are consistent with company standards and policiesRequirements/QualificationsPrefer 3-5 years IT experience, including technical trainingKnowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applicationsExperience with imaging windows 10 OS.Familiar with basic network concepts (e.G., TCP IP, Windows Networking, Ethernet)Experience in using PC-based word processing, presentation, and e-mail software preferredExperience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferredAbility and willingness to work extended hours or a modified schedule to support planned activities or emergency situationsOutstanding customer service and interpersonal skillsExcellent organizational skills and ability to prioritize tasks among many competing requestsExperience working in or supporting a call center or help desk environmentMCP and or A+ CertificationsAptitude for learningExcellent oral and written communication skillsAbility to work in teams and in a team environmentAble to lift up to 50 poundsOwn car for transportation (mileage will be reimbursed by policy)Thanks & Regards262 Chapman Road, Suite 105A,Newark, DE –19702Phone: (302) 565-0068 Ext: 143Seniority levelMid-Senior levelEmployment typeContractJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Raas Infotek by 2xGet notified about current Desktop Support Specialist jobs in Montreal, Quebec, Canada.We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

📌 Desktop Support– Field Support (Montreal)
🏢 Raas Infotek
📍 Montreal