Become a key player in ICT service with COFOMO as an IT Service Support Technician. Provide technical support and uphold service excellence in a dynamic environment. COFOMO is looking for an IT Service Support Technician with 2-4 years of experience in technical support. Focus on delivering first-contact resolutions and maintain communication with users throughout the support process. Your role includes analyzing technical issues and training users on systems and applications. Key Responsibilities: - Prioritize and manage incidents within service tools - Offer qualified support through multiple communication channels - Maintain and document workflows and solutions - Oversee IT equipment lifecycle from assignment to retrieval - Collaborate on service enhancement projects Requirements: - Minimum 2 years in technical support or related training - IT diploma or equivalent certification - Strong customer service and interpersonal skills - Fluent in French and English, both written and spoken - Familiar with ITIL and troubleshooting methodologies Utilize your technical background to contribute to COFOMO's success in enhancing client solutions. #J-18808-Ljbffr

📌 It Service Support Technician At Cofomo (Montreal)
🏢 COFOMO
📍 Montreal