Take charge as an Operations Supervisor for Digital Business at Teleperformance in Waterloo. This full time role involves mentoring a team to meet and exceed client satisfaction and performance benchmarks.In the pivotal role of Digital Business Supervisor, your focus will be to develop and guide a team of agents to deliver superior customer service. You will be responsible for ensuring adherence to processes and fostering effective communication within the team. Your customer service management experience will be paramount in achieving operational objectives.Key Responsibilities:Manage team performance and productivity metricsConduct regular team meetings and briefingsAssist agents with escalated customer issuesEnsure compliance with company policies and programsAnalyze performance reports for continuous improvementRequirements:High School Diploma required; Bachelor's preferredSix months of relevant supervisory experienceDemonstrated ability in customer service environmentsHigh proficiency in Microsoft Excel and reporting toolsStrong solutions-oriented mindset and adaptabilityGuide a team towards operational excellence and customer satisfaction at Teleperformance in Waterloo.

📌 Operations Supervisor For Digital Business (Alton)
🏢 TP Canada
📍 Alton