Client Service Assistant – Construction Division – Vancouver officeJob SummaryThe Client Service Assistant supports the construction insurance team by providing accurate documentation, managing policy files, coordinating with insurers, and ensuring timely and professional client communication.ResponsibilitiesPrint correspondence as needed and maintain policy files and electronic files in EPIC.Process cover notes/binders, invoices, enclosure letters, memos, and other documentation.Prepare certificate lists at renewal and issue certificates of insurance in coordination with the client.Create abeyances, advise the team, and follow up on outstanding items.Process incoming mail and direct it to the appropriate team member.Update renewal lists and ensure all correspondence is accurate and timely.Monitor and follow up on outstanding client accounts receivables in collaboration with the CSM and Accounting Department.Resolve accounting discrepancies and prepare premium financing when required.Respond to telephone calls and written inquiries from clients and underwriters promptly.Work with the CSM to confirm coverage, amend insurance programs, and advise clients of discrepancies.Assist in preparing underwriting submissions and client proposals.Obtain claims history from internal systems, Claims Department, or insurers at renewal or when needed.Request and follow up with insurers and clients for outstanding information, endorsements, or documentation.Provide a first review of policy documents and endorsements.Follow BFL policies and procedures,



including security and quality procedures.Perform additional duties and special projects as required.QualificationsMinimum 2 years of commercial insurance experience or relevant insurance education.Level 2 license or actively pursuing one.Extremely detailed and conscientious with strong organizational skills.Client‑focused and service‑oriented mindset.Maintains licensing requirements and continuing education.Excellent verbal, written, and listening communication skills.Ability to work independently and as part of a team.Professional and positive attitude with a desire to grow and to go beyond the job description.Proficient in Microsoft Word, Outlook, Excel, and PowerPoint.BenefitsCompetitive salary range of $52,000 to $80,000, determined by experience and fit.Full medical, dental, and telemedicine coverage from day one.Employee assistance program.Retirement and savings plans.Hybrid work program and wellness allowance.Year‑round social activities and events.LocationVancouver, British Columbia – located in Coal Harbour, within walking distance of the Seawall and Stanley Park.Equal Opportunity EmployerBFL CANADA is an equal chance employer. We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. Accommodations are available on request for candidates taking part in all aspects of the selection process.#J-18808-Ljbffr

📌 Client Service Assistant - Construction (Vancouver) - C$52,000 - C$80,000 A Year (Winnipeg)
🏢 BFL Canada
📍 Winnipeg