About the RoleProvide excellent service while ensuring exceptional results in the collection of financial loans.Contact past‑due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.Use company‑specific policies and procedures to maintain and coordinate firm payment recovery.Assess and mitigate risk by referring accounts for further action.Document all call activity details in the Collections system to reflect any action taken, e.G., commitments to pay and/or amounts and dates agreed upon.Achieve individual collection targets to meet Department and Company‑wide goals.Complete other collection responsibilities as assigned.What We’re Looking ForExcellent verbal and written communication skills.Tech savvy and proficient with Microsoft Office Suite and Outlook.Ability to use English approximately 40% of the time for internal communication, documentation, reporting, and coordination with other departments across Canada.Adaptable availability to work,
with rotating shifts 9AM‑9PM EST Monday‑Friday and alternating Saturday shifts (2 Saturdays a month). Schedules are completed a month in advance.BenefitsGenerous vacation based on role, statutory holidays, plus 6 wellness days.Robust health and dental coverage through Manulife, and virtual healthcare through Dialogue.Group Retirement Savings Plan with up to 7% employer match.Discounts from top retailers via Work Perks, and location‑based perks like gym memberships and Toronto Bike Share.Gym access at our London and Montreal offices.Education Assistance Program and Fairstone Academy for training and skill development.Parental leave top‑up program to help during life’s big moments.One paid volunteer day to give back to causes that matter.What You Can Expect – Pay & ProcessExpected base hourly rate range of $23.00 – $25.60, plus the prospect to earn an annual incentive bonus tied to performance.#J-18808-Ljbffr