## Client Experience Specialist, InboundApply: Remote: Toronto: Full time: Posted Today: MED02558Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy. Medcan Health Management is recruiting for an enthusiastic, well-spoken and client-focused individual to join our Client Experience Team. The Client Experience Specialist role is responsible for delivering an efficient, professional and knowledgeable customer experience for all clients, booking Medcan's Annual Health Assessment, in conjunction with our Membership offerings, while also promoting our 15+ in-house services. This position is full-time **18-months contract** position **What You'll Do:*** Provide exceptional client service, build solid client relationships, and serve as a brand ambassador,



demonstrating flexibility and the ability to adapt to changing priorities.* Leverage exceptional product knowledge, brand understanding, selling points and featured seasonal services/products.* Use excellent communication and multitasking skills to respond to customer inquiries in a timely manner, managing multiple inbound/outbound client support channels including phone, email, live chat, social and in-person.* Manage the scheduling and booking of appointments for existing and new clients, while recommending appropriate services to clients based on client health aspirations.* Increase sales via cross-selling, up-selling, add-on sales and promotional offers.* Quote and discuss fees and

📌 Client Experience Specialist, Inbound (Toronto)
🏢 Medcan Health Management
📍 Toronto