QE with Contact Center Tools & Technology-6 Role: QE with Contact Center Tools & TechnologyEmployment: Full TimeLocation: Toronto, ONWork Arrangement: Hybrid - 4 Days/Week Job Description We are seeking a Full Time QE with Contact Center Tools & Technology professional with robust experience in Contact Center platforms, IVR/routing automation, UI/API automation, and Java development. The ideal candidate will provide technical leadership for maintenance releases, enhancements, testing, and ongoing production support Key Responsibilities Design and execute IVR and routing automation using Cyara, Hammer, or similar tools Perform automation testing across UI and APIs using Selenium, Postman, Karate, or similar tools Develop and maintain automation frameworks using Java Test Contact Center platforms, workflows, IVR, routing,



and agent desktop applications Provide technical leadership for maintenance releases and enhancements Support ongoing application testing and production activities Collaborate with development, QA, and business teams Maintain test automation scripts and improve testing efficiency Participate in Agile ceremonies and structured scaled Agile delivery Required Skills Expertise in IVR and routing automation Hands-on Cyara, Hammer, or similar Contact Center testing tools Experience with Selenium and API testing tools such as Postman or Karate Experience with Agent Desktop automation Experience with JIRA, Confluence, IntelliJ, or Eclipse Strong knowledge of Agile and scaled Agile environments Excellent technical leadership and troubleshooting skills #J-18808-Ljbffr

📌 Qe With Contact Center Tools & Technology-6 (Toronto)
🏢 Realign
📍 Toronto