Provide Level 1 support to KFC restaurant team members via telephone, email and online in response to technology incidents, service requests and how-to inquiries from initial contact to final resolution.ResponsibilitiesProvide efficient and courteous customer service via telephone, email or onlineProvide process related training to users, as necessaryAdhere to departmental processes and proceduresContribute to improve the maturity of current operating processes and proceduresCross-Functional Collaboration (5%):Work with other supportteams and/or 3rd party support partners to troubleshoot and resolve complex issuesActively participate in team training sessions (formal /informal)QualificationsEducation/CertificationsRequired:Technical College degree or equivalent work experiencePreferred:ITIL Certification V4 or higherExperienceThis role must have...1-2 years of IT support services experienceBilingual- French Canadian language skills, both written and verbalWorking knowledge and experience supporting a wide variety of hardware, software platforms, including POS servers, terminals and peripheralsStrong Customer Service orientation with excellent listening skills, interpersonal, written and oral communication skillsSolid analytical and problem-solving skills with the ability to recognize difficult situations and respond accordinglyWorking knowledge of ITSM tools (ServiceNow, Zendesk)General work conditionsFull-time hoursStandard office setting (clean, well-lit, temperature-controlled)Work typically performed at a desk/computer workstationAccess to necessary technology and equipment (laptop, software,



etc.)Safe working conditions, including policies for harassment and violence preventionAccess to workplace accommodations under the Human Rights CodeMeal and rest breaks in accordance with ESARequires extended periods of sitting and computer useRegular communication (in-person, virtual meetings, phone, email)TravelThis role does not require any travelWhat makes KFC a great place to work?Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We hire and develop people who lead with Smart, Heart and Courage to make a big impact on the business today and grow into leaders of the future.Our Culture. We are known for a culture that rewards and recognizes bold results and promises everyone a seat at our table. We focus on your personal development as much as your professional development to ensure you can bring your best self to work.Why you'll love working hereHybrid work model (2–3 days per week in office)Paid vacation and personal days, plus 10 paid KFC Canada holidaysin addition to statutory holidays.Comprehensive health and dental benefits,



including HSA and PSA options that allow you to personalize your coverage, plus life insurance and disability coverage, with employer-paid premiumsFamily-inclusive Employee Assistance Program (EAP) and virtual carePaid parental leave with salary top-upRRSP and DPSP retirement programs with employer matchingEmployee referral rewardsAnd so much more!Additional InformationThis posting is foran existing vacancy.We thank all applicants for their interest in joining KFC Canada; however, only those selected for further screening will be contacted. Applicants are assessed based on skills and experience relevant to the role. Canadian experience is not required.KFC Canada is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels they belong. In accordance with applicable laws, we are committed to providing reasonable accommodations throughout the recruitment and selection process to meet the needs of applicants. If you require accommodation at any stage of the hiring process, please let us know.The expected salary range for this role is $55,000 to $72,000CAD. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.KFC Canada usesartificial intelligence (AI)–enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation. All final hiring decisions are made by human decision-makers

📌 Bilingual It Service Desk Analyst (Vaughan)
🏢 KFC
📍 Vaughan