As thePerformance Specialist, you will focus on measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will act as a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance‑based solutions that strengthen long‑term customer relationships and enhance PPG loyalty.You will report to the Collision Performance Manager.ResponsibilitiesBe a primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.Partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.Complete all required Workday corporate training, maintaining full compliance with PPG requirements.Ensure all assigned corporate learning, certifications, and compliance modules remain current.Conduct structured KPI and performance reviews with important customers.Develop and track action plans tied to customer goals and agreed performance metrics.Observe shop workflows and identify constraints improving productivity or profitability.Be a trusted advisor by connecting operational improvements to measurable outcomes.Collaborate with PPG sales, Strategic Account Manager,



and distribution partners to ensure aligned customer messaging and support.QualificationsBachelor's degree or post‑secondary education preferred; comparable combination of education and experience may substitute.3+ years of related experience in customer service or sales support.Demonstrated strength in fostering transparent, collaborative communication at every organizational level.Excellent analytical, organizational, administrative, and follow‑up abilities.MS Office Suite proficiency and familiarity with using a CRM/ERP.Travel is required for the role. PPG offers a comprehensive monthly reimbursement program to account for business use of vehicle.The base salary range for this position is $51,000 to $70,000 CAD, with a possibility of an annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.This is a backfill position.PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.If you need an adjustment due to a disability, please email [email protected].#J-18808-Ljbffr

📌 Performance Specialist, Toronto - C$51,000 - C$70,000 A Year (Winnipeg)
🏢 PPG
📍 Winnipeg