Who you are:You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courageYou are a patient and/or client centered individual who performs at an exemplary standardYou are a team player with excellent communication, critical thinking and prioritization skillsWhat we are looking for:As part of the Digital Health team, our Helpdesk Consultants draw upon their effective client centric approach and technical skills to triage incidents and requests from our community throughout the Hospital, remote and external partners. You will support modern end user computing, including productivity applications, hardware, and our Health Information System. Further responsibilities include hardware and software installation, troubleshooting, sending organizational communication related to outages and system upgrades, and end user training.What you bring to the role:Completion of a recognized post-secondary computer-related programITILv4 Foundation certification in-progress or completed requiredMinimum 2 years’ recent related experience supporting end user computing1-2 years of healthcare related help desk experience preferredRecent related experience with BYOD and mobile device support with smartphones and tabletsWorking knowledge of Microsoft 365, the latest Microsoft Office suites and Operating SystemsPrevious experience in a Helpdesk Call Centre, including logging into an ACD system, answer calls and recording user requests in a ticket management system?Experience imaging, configuring and deploying new workstations, peripherals and application softwareExperience with MEDITECH is an assetExperience with VDI technologies is an assetProficient in supporting and troubleshooting barcode,



label and multifunction printersAbility to support and provide ongoing support to A/V conference rooms and eventsProven analytical and prioritization skills with attention to detail and timelinesDemonstrated initiative and sound judgement with effective resourcing and follow-through skillsExcellent interpersonal, communication and organizational skills with a well-developed customer service focusAbility to work effectively both independently and as a member of a teamMust be able to travel between sites – currently 3 locations (Markham, Uxbridge and Toronto)Demonstrated valuable attendance and performance records with the ability to maintain these same standardsDemonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as requiredWork Schedule:Monday to Friday, day shifts.Please note schedules may change due to operational needs.Compensation:CUP C04Range: $32.32 - $36.93Oak Valley Health Equity, Diversity, Inclusion and Belonging statementOak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.We are honoured to be recognized as one of Forbes Canada’s Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.#J-18808-Ljbffr

📌 Help Desk Consultant, Information Technology - C$32.3 - C$36.9 An Hour (Winnipeg)
🏢 Oak Valley Health
📍 Winnipeg