This is a full-time temporary role covering a 14-month maternity leaveFulfill software license orders using Salesforce and NetSuiteFollow stated department Service Level Agreements for order fulfillmentRespond to requests from internal and external customers in a helpful, solutions-oriented manner, escalating to the Team Lead or Director of Order Management when a request is difficult to resolveMaintain and keep current business process documents for customers on the Order Management Confluence and Asana platformsActively participate, train, and become proficient in executing new order management processes as they ariseManual Order Entry (5% of orders): Convert orders sent by Trading Partners via email, PDF, spreadsheet, or other formats into templated reports for upload into the Order Management system for bookingCorrectly assigning orders to customer accounts in Salesforce to provision licenses for the use of the customer[ ] Invoicing of all orders approved and ready for invoicingCredit notes on orders as requiredOrder moves for either incorrectly assigned orders or as instructed by SalesEnsure approved orders match the correct Service Start date, researching and correcting discrepancies with assistance from other departments as neededTroubleshoot issues such as order loading errors, approval of orders due to technicalities of accounts not yet set up, and any other issues that can result in delays to order approvalCoverage during team member absences whether that be due to unforeseen unavailability or planned vacationWork extra hours at month-end, quarter-end,



or during special circumstances affecting booking requirements or customer satisfaction. The last two weeks of March, June, September, and December are vacation blackout periods to ensure all orders are bookedSupport Order Management transactions such as Order Loading, Order Approval, Account Assignment, Credit Notes, Buyback, and Annual Payment scenariosFollow up with Trading Partners if missing end-user information is required to book ordersCollaborate with the Global Sales Operations when required to get accounts set up or revisedWork on Consumer reporting as assignedWork with inter-company departments such as Channel or Sales to resolve issues affecting order booking, even when beyond the scope of outlined tasks, providing subject matter expertise as neededAttend Order Management or other internal department meetings to be updated with the information needed to complete current or new tasks or help resolve issuesUtilize the Helpdesk Process to resolve Order Management System IssuesProtect the security and privacy of Absolute and its customersTake on other projects or tasks as required by the departmentBenefitsRecognition: Competitive pay, exceptional advantages,



and matching programs for retirement plansDevelopment: Training and career development to help you grow, personally and professionallyComfort: Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focusInspiration: In-office art gallery, seasonally refreshed with a vibrant selection from British Columbia artistsRefreshments: Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beveragesHealth: Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharpConnection: Monthly social events and an annual retreat to bring the team together and celebrate our winsBalance: Work/life balance with flexible time off and Absolute-sponsored events for the whole familyStrong attention to detail — as a security company, correctly assigning orders to the proper customer accounts is essentialProficiency in Excel (Pivot Tables, Filter, Sort), as many tasks require managing order data files before reviewing them in Salesforce and NetSuiteFive years of experience in an Order Management environment, with an understanding of booking orders in a Term, Billing-in-Arrears, Invoicing, and Credit/Debit transactional environmentStrong ability to learn variations of standard billing methodsStrong team player, willing to support teammates at all levels to help the department meet its objectives — including training others and contributing new ideas for improving processes

📌 Order Management Administrator (Temporary) (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Absolute Security
📍 Riviere-des-Prairies—Pointe-aux-Trembles