Join 360insights as an Application Issues Analyst, focusing on problem-solving and optimizing user experiences. Engage with clients to troubleshoot and enhance applications in this vital support role.You will be challenged to investigate application issues while coordinating resolutions with internal teams. Your responsibilities will include managing support incidents and ensuring compliance with established processes while utilizing your technical skills to document and analyze user needs effectively.Key Responsibilities:Investigate and troubleshoot application issues thoroughlyManage incidents for timely resolutionDocument requirements and enhancements accuratelyCollaborate across functions for project successProvide on-going training and user supportRequirements:Proficient in SQL and data analysisExperience in troubleshooting applicationsStrong commitment to customer serviceExcellent communication and detail-oriented skillsAble to manage competing priorities independentlyBring your analytical background and customer-focused mindset to 360insights and contribute to enriching user satisfaction.