Job Title: Desktop Support TechnicianJob ID:90294Location: Vancouver, British ColumbiaWhat you will be doing:Be a courageous safety leader, adhere to and sponsor safety and environmental rules and proceduresDeliver an outstanding client experience by representing the company's Digital Systems department in a qualified, courteous, and service-oriented mannerProvide technical support for the installation, configuration, and maintenance of computers, mobile devices, peripherals, and software within defined standardsCollaborate with vendor support teams to troubleshoot and resolve technical issuesWork multi-functionally with Tier 1 (Service Desk), Tier 3 (Network & Server Ops), and Tier 3 (Client Technology) teams to resolve client-reported problemsSupport multi-platform environments, ensuring smooth operation of diverse systems, including file servers, email servers, collaboration tools, and enterprise applicationsConduct user training on hardware and software standard processesRecommend and implement system upgrades to maintain performance and longevityCoordinate hardware and software procurement by working with internal procurement teamsAssess user requirements to establish appropriate technology solutionsRespond to support requests via ticketing system, phone, email, and chat,



ensuring timely updates and resolutionsDocument incident and request history in the ticketing systemMaintain IT security policies and standard processes within the local networkDevelop and update Knowledge Base articles to support internal documentationParticipate in special projects and IT service management improvements, including Service Desk operations, service requests, and problem managementAdvance complex issues to appropriate IT teams while ensuring resolutionCoordinate third-party technical support when necessary and follow up on outstanding issues.Collaborate with business partners to understand and address IT support needsWhat you must have:5+ years of recent experience as Tier 2 support within a corporate office environmentDemonstrated interpersonal skills with a customer service orientation focused on quality and resultsExcellent verbal, written, and presentation skillsExperience supporting Mac OS and Apple products in an enterprise environment includingiOS-based mobile devices in an ActiveSync environmentFamiliarity with JAMF,NoMAD, Apple Enterprise Connector, andInTuneon Macisan assetStrong knowledge of Windows,Officeand Microsoft 365 suiteExperience supporting users on Exchange OnlineOutstanding troubleshooting and problem-solving skillsProficiency contributing to incident management and ticketing systems (ServiceNow preferred)Good understanding of computer hardware, software, networking, and remote support toolsSolid understanding of client-server networking systemsExperience providing VIP/executive-level support is a significant assetExperience with multi-function Xerox printers (AltaLink models preferred)Familiarity with Azure Online, SCCM, Active Directory, and Desktop Authority is an assetExperience with Microsoft Intune is a plusBackground in customer service or hospitality is helpful

📌 Desktop Support Technician (Vancouver)
🏢 TEEMA
📍 Vancouver