Elevate your career at DXC as a Senior Major Incident Management Analyst in Quebec. This pivotal role involves leading major incidents to resolution with a focus on service restoration and continuous improvement.As a key player in the Global Command Center team, you will spearhead major incidents, engage technical teams, and enhance processes to ensure effective service management. A minimum of five years in a similar role is required, along with strong ITIL proficiency and experience in regulated environments.Key Responsibilities:
- Acknowledge escalated incident tickets from the Command Center team
- Gather information from users regarding reported issues
- Confirm major incident classifications with stakeholders
- Initiate and lead major incident bridge calls
- Provide timely updates to leadership during incidentsRequirements:
- Minimum five years of experience in a similar role
- Solid understanding of ITIL ITSM processes
- Proficient with ITSM tools and technical analysis
- Ability to thrive in stressful situations
- Availability for varying shiftsThis role demands your expertise in service management and incident resolution for the critical operations at DXC.#J-18808-Ljbffr

📌 Senior Major Incident Management Analyst (Quebec City)
🏢 1102 CSC Canada
📍 Quebec City